Our latest news and updates

Take MCTS to your Milwaukee Public Libraries this Summer!

- May 21, 2013

Just because school is out doesn’t mean the learning has to stop! Many MCTS buses can take you to your favorite library so you can be a part of the Milwaukee Public Library’s Super Reader summer reading program. Look below for library locations and to see which routes will get you there. For more information, including library hours, visit the Milwaukee Public Library website here.

Central 
814 W. Wisconsin Ave.
Routes: 101214233031 and BlueLine

Atkinson
1960 W. Atkinson Ave.
Routes: 1962 and RedLine

Bay View 
2566 S. Kinnickinnic Ave.
Routes: 15 and 52

Capitol
3969 N. 74th St. 
Routes: 6267 and RedLine

Center Street 
2727 W. Fond du Lac Ave. 
Routes: 222327 and BlueLine

East 
1910 E. North Ave. 
Routes: 2130 and GreenLine

East Temporary Location (see MPL website for details)
2430 N. Murray Ave.
Routes:
2130 and GreenLine

Forest Home 
1432 W. Forest Home Ave. 
Routes: 1419 and 54

M.L. King 
310 W. Locust St. 
Route: 19

Mill Road 
6431 N. 76th St. 
Routes: 67 and BlueLine

Tippecanoe 
3912 S. Howell Ave. 
Route: GreenLine

Villard Square Branch 
5190 N. 35th St. 
Routes: 19 and 80

Washington Park 
2121 N. Sherman Blvd. 
Routes: 30 and 57

Zablocki 
3501 W. Oklahoma Ave.
Routes: 35 and 51

Stroller Area to Expand to More Buses in 2013

- May 02, 2013

MCTS welcomes passengers of all ages on board buses. Sometimes little ones need an extra set of wheels to get around. Their parents and guardians are encouraged for both safety and convenience reasons to fold up strollers when they board the bus. However, as stroller-design has evolved over the years, we understand this is sometimes a difficult task and these small riders need a place to safely sit.

In February of 2011, MCTS began with a test phase by adding a stroller and cart area to 30 buses including asking customers if they like the adjustment. Since customers responded positively, 50 more buses were retrofitted with a stroller and cart area in 2012. In 2013, MCTS is continuing moving forward by adding a stroller and cart area to its entire fleet.

MCTS recommends using an “umbrella” style stroller (pictured) and currently recommends passengers fold and place strollers out of the aisle. The stroller area allows passengers to easily park strollers or carts on board buses without folding them. It makes exiting the bus faster and easier as well.

On most buses the area is located on the driver’s side in the middle of the bus by the rear exit door and can accommodate a maximum of two strollers or carts. On the newest buses in the fleet, a single row of seating behind the driver will accommodate multiple passengers with carts and strollers. We appreciate your help in keeping your public transit system safe and enjoyable for everyone.

100 Reasons to Ride the Bus

- April 26, 2013

In celebration of Earth Day 2013, we asked customers to give us their Reasons for Riding the Bus. We had a terrific response. Thanks to everyone who participated and as always thank you for riding MCTS!

  1. Because that's one of the benefits of living in a city: good transportation to work/home/play.
  2. I've made a LOT of friends on the bus, and the bus drivers are always so friendly and nice. Way better than driving alone to work.
  3. No paying for gas, auto insurance, parking... Why wouldn't I?
  4. Peaceful ride.
  5. Grateful for the bus. I don’t drive and I’ve been using the bus since ‘73.
  6. Far more convenient than driving in my commute.
  7. A morning snooze on the bus beats road rage any day.
  8. Newer, faster, cleaner buses and the money savings. Boy howdy!
  9. To save $$, to spare the environment, & can ignore traffic & read, read, READ :)
  10. It is a fun way to get to where you need to go. You meet a lot of nice interesting people.
  11. CAUSE IM AWESOME ^_^
  12. I love how much work I can get done on the bus!
  13. It’s always cozy warm in the winter.
  14. Great way to see the city without having to spend gas money doing so.
  15. I ride the bus to get away & de-stress. A fun way to disappear.
  16. I fired the limo guy.
  17. I Ride The MCTS To Get Where I Need To Go, I Love The Ride… They Be Smooth No Problems...
  18. Because it's free for me! Yay for U-PASS!
  19. My daughter bought her house with money she saved by riding the bus instead of having a car.
  20. It’s cheap and easy!
  21. MCTS helps build community!
  22. Saves me almost $6000 a year, which is essential for a student with books to buy!
  23. So I can get everywhere.
  24. The money I save riding the bus will help me retire early.
  25. I ride MCTS because it beats the heck out of walking in the snow or rain.
  26. 40U to get to school.
  27. I have extra time to check my email.
  28. I hate driving ... well, other drivers.
  29. Being a long time rider allows me to encourage others to live without a car.
  30. No car repairs.
  31. Bike racks – great idea!
  32. It’s easier (and safer!) to text and ride.
  33. Because when my truck breaks I still can get around without asking for a ride. Plus u really get to see the city.
  34. I ride MCTS because it gets me to where I want to go J
  35. After a long day at work, I have time to relax.
  36. I ride the bus because it's safer for me to commute in Milwaukee. I don't drive and it gets me where I am going. As a kid growing up I always was on the bus with my mother so thank you MCTS.
  37. Independence. I can’t drive, so without the bus, I would not be able to go where I please.
  38. They run often and the system is easy to use. Thank you!
  39. I try to live sustainably, and public transportation reduces our reliance on oil.
  40. Less traffic congestion. Each bus carries enough people to keep several cars off the road.
  41. With the new clean diesel buses, riding the bus is even better for the environment.
  42. It saves me money and is stress free compared to driving.
  43. I would have never gotten to go to a lot of the places I have been very fortunate to see.
  44. I like the way they smell.
  45. It's convenient and all that walking helps me stay healthy!
  46. I don't have a car, and MCTS helps me get around MKE :)
  47. I plan my day while I ride the bus in the morning. It helps me keep organized!
  48. Love. I met my husband while riding the bus!
  49. Because the new lines get me door2door instead of connecting routes & MCTS has the best festival shuttle service ever!
  50. I ride the bus because I'm not medically allowed to drive. The drivers are always very accommodating and polite.
  51. Too poor for a car.
  52. I can take my bike on the bus in the morning and ride it home for exercise.
  53. I get more time to spend with my family because we ride the bus together.
  54. I get to class on time!
  55. The bus has always gotten me to where I needed to go in a timely manner and I couldn't imagine my life without it.
  56. I like to meet new people and the bus is the perfect place!
  57. I enjoy kicking back and listening to my tunes.
  58. I volunteered at my children's school twice or three times a week, all on the bus.
  59. I am very much a bus person and am proud to be one.
  60. People-watching is great on the bus!
  61. I learn things from people I talk with on the bus – about occupations, families, places I never heard of – my world is bigger because I ride the bus.
  62. Daydream time.
  63. I take the MCTS Route #76 & Route #10 bus every day to get to work.
  64. We are supposed to live with seven future generations in mind. Public transportation provides a more sustainable future for them.
  65. It’s always cool in the summer.
  66. I like to ride the bus when I go downtown. It’s a headache to drive a car and not find parking. The bus is better!
  67. Summer festivals! I love riding with my friends and we don’t have to worry about driving.
  68. My employer offers the CVP pass. I save money and can use it all the time, not just when I go to work.
  69. I do my homework on the bus and have free time when I get home from school.
  70. When I lost my wallet riding the bus to school my driver found it. I got it back the next day. Everything was in it including the $100 bill my Mom gave me for groceries! So thankful I lost it on the bus!
  71. I ride the bus because it's Earth Friendly and Economic!
  72. It’s cheaper than owning an automobile and more reliable.
  73. Bus schedules are awesome.
  74. Because I don’t have a car payment.
  75. Spacious room for strollers, wheelchairs.
  76. I ride the bus to see the sights and read a good book!
  77. Good job on the ramps on the bus.
  78. I heart my bus drivers J
  79. I learned my way around the city by taking the bus.
  80. Easier on the environment and my psychological well-being.
  81. I go to college!!
  82. If it wasn't for buses I would not be able to get around.
  83. I can play words with friends on my commute.
  84. Been riding the bus a lot of years to work and to go shopping - don't like to drive so I leave that up to you guys.
  85. To get to school and not have the pain at the pump or parking issues.
  86. I don’t drink and drive!
  87. I can get to work on time every day, even with the bad weather!
  88. Because MCTS is a fast safe and efficient way to get between home, work and school!
  89. Drivers announce stops so I don’t miss mine!
  90. Flyer drops me off at the front door of my place of employment...no downtown parking fees!
  91. I don't have to worry about gas prices.
  92. I can relax on the way to and from work, it's easy to get Downtown and special events, don't have to worry about parking...
  93. I take it because it’s a safe ride home from the bars!
  94. I rest on the bus and by the time I get home from work I am ready to make dinner.
  95. I ride the bus because it’s a safe, fast, cheap way to Miller Park!
  96. It reduces dependency on cars!
  97. Quick trip to work, gives me time for reading or music, and I love the camaraderie with drivers and fellow riders.
  98. It makes true urban living possible.
  99. I ride the bus because it's the best way to get around town and save money! Safe, reliable and always there when I need it.
  100. I ride because I want to save the air we breathe. No gas fumes SAFE environment!!! ♥

How Many Bus Stops Does MCTS Serve? And the winner is...

- April 16, 2013

On April 9th, 2013 MCTS was proud to participate in the 3rd Annual Milwaukee County Open House. Guests stopped by the Milwaukee County Transit System booth and tried their had at guessing how many bus stops MCTS served. After nearly 150 guesses, MCTS would like to congratulate Lavelle Y. of Milwaukee with a winning guess of 5,475! The correct number is 5,399. Thank you to everyone who stopped by and we hope to see you again next year! 



Note: The bus stop count was from a live,  active count taken at approximately 2:30 pm April 9th, 2013. All open house guests were welcome to play, no purchase necessary and the winner did not need to be present to win. All guesses were considered, including those that went over the correct answer.  

Your Favorite Way to Get Around Just Went Mobile

- April 10, 2013

Milwaukee County Transit System, in partnership with the Southeast Wisconsin Transit Systems, just made planning your next bus ride easier. The new Your Other Wheels mobile app will help you find where to buy tickets and plan your next trip on your favorite transit system. You can even see when the next bus is scheduled to arrive at your stop. And you can do it all from your iPhone or Android smartphone.

Find out more about the free app and download it today! http://yourotherwheels.com/app/

Get the iPhone app: http://itunes.apple.com/us/app/your-other-set-of-wheels/id492091632?mt=8

Get the Android app: https://market.android.com/details?id=com.yourotherwheels.mobile

Ride the Bus to Brewers Home Games!

- March 01, 2013

Baseball fans can get on board the best ride to Miller Park and avoid traffic and parking hassles. MCTS buses serve all Milwaukee Brewers home games. Catch a Rt. 90 (Miller Park) bus along Wisconsin Avenue and travel directly to the MCTS transit area at Miller Park starting with the season home opener.

Provided for all Brewers home games, Rt. 90 (Miller Park) buses operate every 30 minutes for two hours before game time. For the home opener, Monday April 1st, against the Colorado Rockies, and Marquee games with projected heavy attendance, buses will operate more frequently. Return trip bus service leaving Miller Park operates for a half-hour after the end of the game.

Rt. 90 (Miller Park) bus stops are located at the Downtown Transit Center and along Wisconsin Avenue from Jackson Street to 38th Street. Click here to access a map of bus stops. Look for electronic destination signs that display “90 Let’s Go Brewers!” Buses drop passengers off at the MCTS transit area on Yount Drive on the north side of Miller Park. On the return trip, buses leave the ball park from the MCTS transit area and serve all eastbound bus stops.

Brewers fans can also ride Rt. 10 (Humboldt-Wisconsin), Rt. 23 (Fond du Lac-National) or the MetroEXpress BlueLine (Fond du Lac-National) that stop within walking distance of Miller Park.

Fares for Routes 10, 23, 90 and BlueLine are $2.25 for adults and $1.10 for children (6 -11) seniors (65 and over) and individuals with disabilities. Children under 6 ride free with an adult.

Survey Helps Transit Prepare for New Fare System

- February 13, 2013

Roughly 400 individuals assisted MCTS by answering a recent online and in-person survey! The comments many left provided excellent insight from the people who matter most – our customers.

Many of you had questions of your own. We want to assure you, we will be answering all of your questions throughout the year as we prepare for the new system. Let’s start by giving you the answers to our most Frequently Asked Questions. We promise to continue to give you extensive information BEFORE the change occurs.

Each month, we will provide a status of where we are on the project and give tips and information on the new system. Better yet, if you are an MCTS Rider Insider (free to all) and have signed up to receive updates via email, you will receive this information directly to your inbox. (Sorry for those who want only posted mail – it is too expensive for monthly updates.) If you are not a member, sign up now. If you currently receive Rider Insider by mail and would like to switch to email, send us an email that includes your name and mailing address to mmarketing@mcts.org with Rider Insider in the subject line.

MCTS Bikes on Buses Program Soars Past 100,000 in 2012!

- October 05, 2012

Already this year, 106,314 passengers boarded a Milwaukee County Transit System (MCTS) bus with their bike. This is an increase of 55 percent over last year from January to September! By the end of the year if the increase continues at this level, it is expected the year total could be as high as 140,000.

Bikes chart 1

As a way to thank our customers, any rider who places his/her bike on an MCTS bike rack, will not have to pay a bus fare on Friday, October 5, 2012.

Lloyd Grant, Jr., MCTS Managing Director commented, "It is remarkable to see the steady growth in bike rack use by riders over the last three years. It is a good investment by Milwaukee County that has greatly expanded the benefits of public transit in our community.”

All buses were equipped with bike racks as of August 2009, after it was approved by the Milwaukee County Board. Milwaukee County’s cost (local match) was roughly $20,250 while 95% of the total cost ($384,750) was received through a federal grant.

"As a cosponsor of the resolution seeking federal funding for bike racks, I'm thrilled to see our investment is paying off," said Chairwoman Dimitrijevic. "Attracting more riders and helping make more intermodal connections are wins for improved traffic patterns and our local environment."

“I’d like to thank the Milwaukee County bike community for using the Milwaukee County Transit System, for being a great partner and for serving as an example as we look to grow Transit with like-minded groups,” said Supervisor Michael Mayo, Sr., chair of the Milwaukee County Board Transportation, Public Works and Transit Committee. “Bike racks not only help improve the environment, they also attract more riders to MCTS, making them a win-win for the Transit System and the residents of Milwaukee County.”

Comparatively, each month, there has been an increased use over the previous year since the program began.

Bikes chart 2

 

The higher number of Bikes on Buses this year is not only positive news for MCTS, but it’s great for the community. People are biking as part of their transportation plan, which indicates that many in our area are using habits that promote living a healthy, sustainable lifestyle. Bike racks make it even easier for MCTS passengers to leave their car at home for their workday commute, head out to explore Milwaukee County Parks and bike trails, or enjoy a bike ride after work.

Hear Our Employees, Community Leaders and Riders Tell Our Story

- May 22, 2012

Milwaukee County Transit System (MCTS) is an integral component to a vibrant and healthy community and we are proud to tell our story. Our reliability, safety and employee excellence is something we are proud to share with everyone. To boost ridership and let the community know more about us, we are launching new advertisements which emphasize the high standards we adhere to.

These new commercials were produced with the assistance of our employees, dedicated riders, County Executive Abele, Police Chief Flynn and UWM Chancellor Lovell. This is a great time to showcase our efforts and encourage even more people to try transit. MCTS ridership increased 1.5% last year and new limited-stop bus service started in January. At the same time, many community leaders and the public are focusing on the value of transit during this pivotal period.

As you know, many depend on MCTS employees to get them to work each day so they can provide for their families. And, as individuals and companies experience the difficulties with gas prices climbing to new levels, they are looking at transit and realizing more than ever the value of their local transit system.

Our story and the vital resource we provide to Milwaukee County is very significant and we are excited to tell it.

To view the new television campaign, including "It's MCTS", "A Sense of Pride", "We Get it Right" and "Safe and Reliable", click here.

MCTS Award Winning Operators

- May 01, 2012

We are proud that our bus drivers provide safe and courteous transportation every day of the year. It is time that we recognize the efforts that are made, especially when someone goes above and beyond.

The following are bus drivers who were spotted doing an excellent job of customer service. It might have been something simple, like giving good directions to a new rider or something extraordinary like, quickly reporting a traffic accident they just witnessed so emergency responders could assist. Each day we receive commendations from MCTS customers, recognizing our drivers for going that extra mile.

The following bus operators are among those who have received the MCTS Operator’s Award of Excellent Customer Service. Maybe one of them you already know and they provided you with excellent transportation! Check back periodically to see more award winning operators and click here to view how to submit commendations.

 

     

Dathy

A Dathy was instrumental in locating an autistic female. The individual, who had boarded the bus she was driving earlier that morning, was reported missing for most of the day. With Dathy’s assistance, Brookfield Police were able to locate her and return her safely to her family. Thanks again for your cooperation and keep up the great work!

 

     

 

Jeannie

A regular customer reported that Jeannie is the most joyous and wonderful person. She is always in a good mood and when tired passengers board her bus, she brightens their day immediately. She watches and waits for the regular customers to ensure that they make their connection. On February 25, the customer saw another passenger who had to make a bus connection so Jeannie, once again, made a point to get her there on time to ensure she made her connection. Thank you Jeannie, keep up the great work!

     

 

Sandra

The customer reported that Sandra was stuck in heavy traffic on I-94. She first called dispatch and asked about any accidents but it turned out that the backups were most likely due to a construction project. Fortunately, Sandra did a great thing and ended up exiting the expressway and took I-794 over the Hoan Bridge.

The customer was very happy about that because he got to work on time. Thanks for your concern and quick actions, Sandra!


 

Using Social Media? Connect with MCTS!

- July 11, 2011

Follow us on Twitter: @RideMCTS

Like us on Facebook: facebook.com/RideMCTS

Riders get up to date info on service changes, bus alerts during bad weather, major detour information, festival service and other news. You can also stay in touch with MCTS and tell us about your ride.

Students get the full benefit of your U-PASS! Find out about important exam schedule changes and special events.

Be in the know - receive updates about MCTS service, events and more!

How to Commend Your MCTS Operator

- January 06, 2011

 Each month, the Milwaukee County Transit System receives dozens of messages from riders who appreciate their bus driver. Customer service is important, so we want to recognize drivers who go above and beyond. Maybe you had a nice experience with an MCTS bus operator which you think the company should know about?

Whether its holding the bus for a late customer, giving directions to an unfamiliar place or providing extra assistance to a passenger in need, you can report such positive actions to our Customer Service Department. Commendations will go on the employees record and they will be eligible for a customer service award.
Passengers can give commendations through the following methods:

  • RideMCTS.com Commendations Form
  • By calling the Customer Comments Line at 414-937-3218, Monday-Friday 8 a.m. to 4 p.m.
  • By tweeting @RideMCTS

Please have the following information available:

  • Route
  • Day/Date
  • Time
  • Direction
  • Location
  • Description of the good deed

Additional information, such as the four-digit bus number, description of the driver (gender, etc.), or operator name is also helpful.