Contact Us

MCTS administration building

At MCTS, we are committed to delivering a convenient, enjoyable experience and connecting with our community.

We're open Monday-Friday between 8:00 a.m. and 4:30 p.m. Holiday hours vary.

Here is specific information on how you can contact us.

Route/Schedule/Fare Information | 414-344-6711 | 8:00 a.m. to 4:00 p.m. Monday - Friday.

Customer Service | 414-937-3218 (Voice) | 711 (TRS)
Comments regarding Milwaukee County Transit System bus service may be directed to our Customer Service Representatives between 8:00 a.m. and 4:30 p.m., Monday through Friday.

Or you can send your comments through online feedback forms, 24 hours a day, seven days a week, on a variety of topics. Please allow two business days for email responses. If you need immediate route, schedule or fare information, call the BusLine at 414-344-6711.

  1. Request information here.
  2. Give us your feedback and/or suggestions.
  3. Share a commendation or complaint.

MCTS M•CARD Services
I 414-937-0470
Customers with questions about their MCTS M•CARD can contact MCTS M•CARD Services Monday through Friday from 8:00 a.m. to 4:30 p.m.  Customers can also email their questions to

Lost and Found 
| 414-937-3206
Lost articles may be claimed by their owners upon proper identification at the MCTS main office from 10:00 a.m. to 4:30 p.m. Monday through Friday. Call ahead to determine whether an item has been found. Please note: items are only held 14 days.

Business and Institutional Sales Hotline | 414-343-1777
8:00 a.m. to 4:30 p.m. Monday through Friday

Our Address
Milwaukee County Transit System
1942 North 17th Street
Milwaukee, Wisconsin 53205

For all offices not listed above, please call 414-344-4550.

Making a Title VI Complaint
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:

MCTS Human Resources Department
1942 North 17th Street
Milwaukee, WI 53205

ADA Comments and Complaints
Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
(414) 343-1700  For hearing impaired, dial 711 (TRS)