How to Commend Your MCTS Operator

 Each month, the Milwaukee County Transit System receives dozens of messages from riders who appreciate their bus driver. Customer service is important, so we want to recognize drivers who go above and beyond. Maybe you had a nice experience with an MCTS bus operator which you think the company should know about?

Whether its holding the bus for a late customer, giving directions to an unfamiliar place or providing extra assistance to a passenger in need, you can report such positive actions to our Customer Service Department. Commendations will go on the employees record and they will be eligible for a customer service award.
Passengers can give commendations through the following methods:

  • Commendations Form
  • By calling the Customer Comments Line at 414-937-3218, Monday-Friday 8 a.m. to 4 p.m.
  • By tweeting @RideMCTS

Please have the following information available:

  • Route
  • Day/Date
  • Time
  • Direction
  • Location
  • Description of the good deed

Additional information, such as the four-digit bus number, description of the driver (gender, etc.), or operator name is also helpful.