MCTS Award Winning Operators
We are proud that our bus drivers provide safe and courteous transportation every day of the year. It is time that we recognize the efforts that are made, especially when someone goes above and beyond.
The following are bus drivers who were spotted doing an excellent job of customer service. It might have been something simple, like giving good directions to a new rider or something extraordinary like, quickly reporting a traffic accident they just witnessed so emergency responders could assist. Each day we receive commendations from MCTS customers, recognizing our drivers for going that extra mile.
The following bus operators are among those who have received the MCTS Operator’s Award of Excellent Customer Service. Maybe one of them you already know and they provided you with excellent transportation! Check back periodically to see more award winning operators and click here to view how to submit commendations.
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Dathy A Dathy was instrumental in locating an autistic female. The individual, who had boarded the bus she was driving earlier that morning, was reported missing for most of the day. With Dathy’s assistance, Brookfield Police were able to locate her and return her safely to her family. Thanks again for your cooperation and keep up the great work!
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A regular customer reported that Jeannie is the most joyous and wonderful person. She is always in a good mood and when tired passengers board her bus, she brightens their day immediately. She watches and waits for the regular customers to ensure that they make their connection. On February 25, the customer saw another passenger who had to make a bus connection so Jeannie, once again, made a point to get her there on time to ensure she made her connection. Thank you Jeannie, keep up the great work!
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The customer reported that Sandra was stuck in heavy traffic on I-94. She first called dispatch and asked about any accidents but it turned out that the backups were most likely due to a construction project. Fortunately, Sandra did a great thing and ended up exiting the expressway and took I-794 over the Hoan Bridge.
The customer was very happy about that because he got to work on time. Thanks for your concern and quick actions, Sandra!