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MCTS Excellence

For every employee of the Milwaukee County Transit System, MCTS Excellence is more than just a saying, it is a way of life. 

The MCTS Excellence program launched in 2017 as a unique way to recognize MCTS employees for their big and small acts of kindness. The initiative includes a popular video series, in which bus surveillance video is used to tell incredible stories that might not otherwise get told. Hundreds of millions of people around the globe have viewed or read about MCTS employees’ inspiring actions, thanks to the broad reach of social media, TV, radio, and newspapers.

We want to hear your stories of MCTS Excellence. If you see a bus driver or other MCTS employee going above and beyond, please let us know by filing a commendation for that person.

Check back here often because we will keep sharing new stories of MCTS Excellence!

MCTS Driver Rescues Lost Baby from Freeway Overpass

MCTS Driver Irena Ivic rescued a lost baby that she spotted wandering alone on a freeway overpass on Milwaukee's south side.

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MCTS Driver Helps Woman in Wheelchair Carry Christmas Wrap, Get Home Safely

MCTS Driver Beau Wilhelm’s act of kindness will warm your heart this holiday season!

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Blind Student Helped By MCTS Customer Service Rep

When little Javon called MCTS for help planning his bus trip, he found a caring and kind voice on the other end of the line: Customer Service Representative, Anne.

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'Inside Edition' Highlights Hero Drivers of MCTS

The national TV show "Inside Edition" visited Milwaukee in December 2018 to film a segment about the MCTS Excellence program. 

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Time Magazine & ‘Ellen’ Recognize MCTS Driver

Time Magazine and the TV show ‘Ellen’ are each recognizing MCTS Driver Natalie Barnes.

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MCTS Driver Helps Homeless Man Find Housing

Natalie Barnes Honored for Remarkable Compassion

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MCTS Driver Helps Man Who is Blind

Camille Hayes was done for the night and heading back to the station when she saw a man who looked like he needed help.

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Milwaukee Bus Driver Rushes to Help Fallen Rider

When a bus rider fell crossing a busy street, she found help and comfort from a MCTS Driver

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Driver Slams on Brakes to Save Child

Jermaine Richmond's quick reaction likely saved a child's life.

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MCTS Driver celebrates Packers win

MCTS Driver Joanne Hankins is a proud Green Bay Packers fan and she loves seeing other fans while she's out on the road.

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I do firmly believe that MCTS has the best all-around transit app in the history of transit apps. It beats Ventra, Metro, every other app! Great work MCTS - keep it up!

Driver Praised for Helping Blind Rider Across Busy Street

"That was brilliant. Well done!"

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MCTS Driver Helps Stressed Family Carry Groceries

Driver Tiffany Rowsey brightened a stressed family’s day when she got out of her bus, ran down the block, crossed a busy street and helped a woman and kids carry groceries.

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MCTS Driver Finds Lost 2-Year-Old Girl in Street

A scared, lost little girl finds help on an MCTS bus.

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Driver's Stop at Lemonade Stand Leaves Big Impression on Five Small Kids

Driver Rhonda White's quick stop at a lemonade stand left a big impression on five small kids.

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Kindness Caught on Camera

A simple act plus a cell phone picture make for a heartwarming story.

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MCTS Security Helps Lost Boy

A lost boy found his way home thanks to the kindness of MCTS Security Officers

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Driver Helps Boy Get to School After Bike Accident

After a boy on a bike was clipped by a car, Felicia Moore was there to help.

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The driver (Dewayne Carrington) on Route 21 very kindly, patiently and with "unforced" respect, helped a quite elderly man with multiple bags to get his belongings smoothly off the bus and his bike off the front rack. It seemed like he was making sure the passenger knew where he was headed too, at a slightly complicated intersection. His positive attitude helped make the ride just a little nicer for everyone.

Thumbs Up for MCTS from International Riders

Lost Chinese Riders Helped by Alert MCTS Staff

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