Customer Satisfaction Surveys

Household's across Milwaukee County are receiving a postcard to participate in the MCTS Customer Satisfaction Survey. This survey will gather opinions from Milwaukee County residents about transit services in the area. MCTS will use the information to gauge how we are performing in delivering services and what we need to do to improve. Our goal is to perform excellence every day and enhance the quality of life in Milwaukee County.



How to participate in the survey:

  • If you receive the postcard invitation (*example above) and are interested in participating in the survey, please access the survey website at You will be asked to enter the PIN number included in the survey invitation. If you need help or are not sure if you have a PIN number you can call the survey hotline, toll-free at 1-877-221-7828. You will be asked to verify your mailing address.
  • If you did not receive a postcard invitation we still want to hear from you. Please Click here to take the survey! You will be asked to verify your mailing information at the end of the survey to ensure we are collecting survey responses from riders across the Metro area.

Your privacy is critical to the survey. Please provide candid responses to survey questions. All information provided will be held in strict confidence. If you complete the survey you will have the opportunity to win one of eight Amazon gift cards of $50 each. All surveys must be filled out no later than August 21, 2017.

*Note, your postcard may be black and white.