Update on COVID-19 | View Alert

Please note that: MCTS continues to limit riders to 10 per bus, fare collection and front door boarding has resumed, riders are strongly encouraged to wear masks while on board, and the MCTS Administration Building is closed to visitors. Read more here.

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Customer Satisfaction Surveys


Randomly selected household's across Milwaukee County are receiving a postcard to participate in the MCTS Customer Satisfaction Survey. This survey will gather opinions from Milwaukee County residents about transit services in the area. MCTS will use the information to gauge how we are performing in delivering services and what we can do to improve. Our goal is to perform excellence every day and enhance the quality of life in Milwaukee County.

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How to participate in the survey:

  • If you receive the postcard invitation (*example above) and are interested in participating in the survey, please access the survey website at mctssurvey.com. You will be asked to enter the PIN number included in the survey invitation. If you need help or are not sure if you have a PIN number you can call the survey hotline, toll-free at 1-877-221-7828. You will be asked to verify your mailing address.

Your privacy is critical to the survey. Please provide candid responses to survey questions. All information provided will be held in strict confidence. If you complete the survey you will have the opportunity to win a $50 Amazon gift cards.

*Note, your postcard may be black and white.