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Starting September 1, 2019, MCTS bus drivers will no longer issue refund slips to riders for over-payments or farebox malfunctions.  In the event of any future over-payments or farebox malfunctions, riders must contact the MCTS Customer Service Center for assistance.

Any refund slip that was issued before September 1, 2019, will be accepted until November 1, 2019 at the MCTS Administration Building, Fond du Lac Station, or Kinnickinnic Station.