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The GO Pass is available for eligible seniors or persons with disabilities. The pass allows eligible riders unlimited rides on MCTS buses.

MCTS will process applications and hand out the passes at the MCTS Administration Building (1942 N. 17th Street, Milwaukee, WI 53205) between the hours of 9am and 2pm, Monday through Friday. 

Starting in 2017, changes to the GO Pass program have been authorized through the Milwaukee County Budget process.  These changes are designed to make the GO Pass program more sustainable.

As of January 17, 2017, all GO Pass recipients must be a Milwaukee County resident and meet one of the following conditions*:

  1. Must be over the age of 65 and currently receiving Medicaid or FoodShare benefits; or
  2. For residents under 65: a. Must be receiving Social Security income through SSI or SSDI, or have a Veterans Disability designation; and b. Must receive Medicaid benefits including traditional Medicaid, EBD Medicaid, long-term care through Medicaid, or participate in a Medicare Savings program.
    • If you believe you meet one of these conditions but are not currently receiving Medicaid Benefits, FoodShare Benefits or participating in a Medicaid Savings program, you can call – 414-289-5800.

Other Changes in 2017 include:

  • A non-Refundable $5 application and processing fee for all new GO Pass applicants as of January 1, 2017
  • MCTS will begin charging a $1 daily fare for GO Pass users at some point in 2017, with the date to be determined

Current GO Pass holders who meet the financial requirements will be able to continue to use their GO Pass to ride the buses; GO Pass holders who do not meet the requirements will be informed of their status and any further steps they may take.

Once the effective dates for the above changes are determined, advance notice of the effective dates will be provided, including messaging on www.ridemcts.com

Persons who wish to obtain additional information may contact:

  • MCTS GO Pass Coordinator at 414.343.1772

Anyone coming to get the pass is encouraged to fill out a GO Pass application in advance. Applications can be printed out and downloaded here. 

There are four ways MCTS will confirm eligibility in the program, only one of the four is required:

  1. Present a government issued picture ID card that includes age (65 and over) and proves residency in Milwaukee County.
  2. Present a copy of a Medicare card and a government issued picture ID that proves residency in Milwaukee County.
  3. Present a doctor’s statement describing the nature of your disability on professional letterhead or prescription form AND present a government issued picture ID card that proves residency in Milwaukee County. You must have your treating physician or a Wisconsin Medical Licensed health care provider complete and sign the second page of the application.
  4. Present an existing MCTS issued Reduced Fare card and proof of residency in Milwaukee County.

*A full listing of eligibility requirements for persons with disabilities is available on the application.

GO Pass Frequently Asked Questions

What is the GO Pass?

The pass allows unlimited, free rides on all MCTS buses for eligible seniors or persons with disabilities. 

 

Who can receive a pass?

As of January 17, 2017, all GO Pass recipients must be a Milwaukee County resident and meet one of the following conditions:

  1. Must be over the age of 65 and currently receiving Medicaid or FoodShare benefits; or
  2. For residents under 65: a. Must be receiving Social Security income through SSI or SSDI, or have a Veterans Disability designation; and b. Must receive Medicaid benefits including traditional Medicaid, EBD Medicaid, long-term care through Medicaid, or participate in a Medicare Savings program.

If you believe you meet one of these conditions but are not currently receiving Medicaid Benefits, FoodShare Benefits or participating in a Medicaid Savings program, you can call – 414-289-5800.

 

Where can I get a GO Pass?

MCTS processes applications and hands out the free passes at the MCTS Administration Building (1942 N. 17th Street, Milwaukee, WI 53205) between the hours of 9am and 2pm, Monday thru Friday. The free pass can be used immediately.

 

When does the pass expire?

The pass will expire four years from your birth month.

Example, if you are born in August and get the pass in 2015 – the pass will expire September 1, 2019.

 

Do I still need a red and blue Reduced Fare M•CARD and my Reduced Fare ID Card?

If you DO live in Milwaukee County you will no longer need to use your red and blue Reduced Fare M•CARD or Reduced Fare ID Card to receive a discount on board MCTS buses. Note: You will need to bring your Reduced Fare ID Card with you when you apply for your GO Pass.

If you DO NOT live in Milwaukee County you will NOT be eligible for the GO Pass and you will still need your blue and red Reduced Fare M•CARD and Reduced Fare ID Card to receive a discount on MCTS buses.

 

Can I pay for others to ride with my GO Pass?

Your GO Pass only allows payment for you, the cardholder, on board MCTS buses. Additional passes or Stored Value cannot be added to the GO Pass to pay for any additional people you may be riding with.  Any additional fares will need to be paid with another form of accepted payment.

 

How does it work?

Simply touch your GO Pass to the orange target on the top of every MCTS farebox. It will verify your pass is valid. The farebox will beep twice, indicating you should show your pass to the bus operator. The picture on your pass should be clearly visible to the operator. 

 

What do I do if my GO Pass gets lost or stolen?

If your card becomes lost or stolen, please contact MCTS M•CARD Services at (414) 937-0470 so that your card can be blocked. You will then need to come to the MCTS Administration Building to receive a replacement pass. If a GO Pass recipient misplaces or damages their pass to where it can no longer be read by the card reader on the fareboxes, the pass holder is eligible to receive up to three replacement passes for a fee. The cost associated with each replacement pass is as follows:

Cards Issued  Cost
Original Free
1st Replacement $10.00
2nd Replacement $25.00
3rd Replacement (FINAL) Ineligible indefinitely if lost or damaged $50.00

 

What if I have questions about my GO Pass?

If you have questions about the overall program, how to get a GO Pass or who is eligible for the pass, please contact the MCTS Transit Plus office at (414) 343-1700 Monday through Friday from 8:00 am to 4:30 pm.

If you have questions regarding how the card works or if you are having an issue with your card when you use it for payment on buses, please contact MCTS M•CARD Services at (414) 937-0470 Monday through Friday from 8:00 am to 4:30 pm.

 

Can someone else use my GO Pass if I am not using it?

Your GO Pass is only approved for you, the cardholder, to use it. If someone else uses your GO Pass on board an MCTS bus, MCTS has the ability to track misuse and MCTS reserves the right to ultimately block your card for repeat offenses. 

If your card become lost or stolen, or you believe someone else is misusing your GO Pass, please call MCTS M•CARD Services to report it. 

 

What kind of photo identification do I need to receive a GO Pass?

Options for a government Issued photo ID include, but may not be limited to:

  • A Wisconsin DOT-issued driver license, even if driving privileges are revoked or suspended (expired or current)
  • A Wisconsin DOT-issued identification card (expired or current)
  • Military ID card issued by a U.S. uniformed service (expired or current)
  • A U.S. passport (expired or current)
  • A certificate of naturalization that was issued not earlier than two years before the date at which it is presented (current only)
  • A driving receipt issued by Wisconsin DOT (valid for 60 days – current only)
  • An identification card receipt issued by Wisconsin DOT (valid for 60 days – current only)
  • An identification card issued by a federally recognized Indian tribe in Wisconsin (current only)
  • A photo identification card issued by a Wisconsin accredited university or college that contains the following (current only):
    • Date of Issuance
    • Signature of Student
    • Expiration date no later than two years after date of issuance
    • The university or college ID must be accompanied by a separate document that proves enrollment

 

What if my government issued photo ID does not include my current address?

Applicants can prove Milwaukee County residency with the following documentation that MUST include the applicant’s name and current Milwaukee County address:

Printed electronic copies are acceptable for the following items:

  • Paycheck, stub or earning statement with your employer's name and address issued within the last 90 days
  • A utility bill for water, gas, electricity or land-line telephone service issued within the last 90 days. Includes cable and internet services.
  • Mobile phone bills issued in the last 90 days
  • An account statement from a bank/financial institution or brokerage house issued within the last 90 days. Includes savings, checking, money market and brokerage accounts

The following documents must be originals (no electronic copies):

  • Deed/title, mortgage, rental/lease agreement for Wisconsin property (lease must include landlord's name and phone number)
  • Current valid homeowner's, renter's or motor vehicle insurance policy dated within one year of application
  • Government-issued correspondence or product issued from a federal, state, county or city agency (original or certified copy issued within the last year). Not acceptable are the Quest and Forward card
  • Valid Wisconsin hunting or fishing license
  • Department of Corrections documentation: Letters from probation/parole agents on letterhead issued within the last 90 days
  • Certified school record or transcript identifying the person by name and current address and issued within the last 90 days (and for most recent school period)
  • College enrollment documentation or Form 2019 (Certificate of Eligibility for Exchange Visitor (J-1) Status) with a current Wisconsin address
  • A photo identification card issued by a Wisconsin accredited university, college or technical college that contains the following:
    • Date of issuance
    • Photo and address of student
    • Expiration date no later than two years after date of issuance
    • Employee photo ID card issued by current employer
    • Homeless shelter documentation
    • Wisconsin driver license or ID card (can be expired) with current Wisconsin residence address printed on product
    • Parent or guardian may present their Wisconsin driver license or ID. Address on record must match with the child’s current address on record for people under age 26.
GO Pass Terms and Conditions

  • Misuse, fraud or selling of the GO Pass is not allowed
  • Allowing others to use your GO Pass is prohibited
  • The front of the GO Pass ID must be shown to the driver after touching the farebox upon every boarding and upon request
  • Use and possession is conditioned on compliance with the transit agencies’ agreements and policies, laws, ordinances, regulations and tariffs.
  • Riders are expected to be courteous to other passengers and MCTS Bus Operators and staff
  • Riders are expected to follow all MCTS Rules for Riders
  • The GO Pass is subject to all standard MCTS Terms and Conditions

Violators of any of the above Terms and Conditions can be subject to legal action and can have their GO Pass confiscated and blocked for future use. Violators may also be permanently ineligible to receive another GO Pass or ride an MCTS bus. 

GO Pass Appeals Procedures

GO Pass clients who have been indefinitely or permanently suspended from the GO Pass Program due to violation of the GO Pass terms and conditions may appeal their suspension within 30 days of being notified of suspension from the program. Clients wishing to appeal should include the reason(s) they disagree with the decision to remove them from the GO Pass Program as well as any evidence to support their reasoning. MCTS will evaluate the circumstances that led to the appellant’s suspension from the program. MCTS’s decision will be final and will be provided to the individual submitting the appeal in writing within a period of 45 days of receipt of the appeal. All appeals must be submitted in writing to the Director of Paratransit Services at:

Milwaukee County Transit System
Transit Plus Office
1942 N 17th Street
Milwaukee, WI 53205