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Umo App Terms and Conditions 

Effective Date: April 19, 2022 

Thank you for using the UmoTM mobile application. The Milwaukee County Transit System (“MCTS”) may modify the terms and conditions relating to this mobile application at any time by posting revised terms and conditions on our website. By using the app, you agree to accept these terms and conditions, as well as the general terms, conditions and Privacy Policy relating to the RideMCTS website managed by MCTS.  

Mobile Fares 

A mobile fare refers to a type of fare for buses, which is purchased only through the UmoTM mobile app through an iOS or Android device. When you purchase a mobile fare on the UmoTM mobile app you will be notified of the price of the fare before you confirm your purchase. All new, active, and expired fares are shown in the mobile application under “Wallet”.  
 
The UmoTM mobile fare is valid for travel in the MCTS service area. The travel is based on fare applicability on MCTS buses at the time of purchasing a fare. There are two types of fares: a 105-minute fare (valid on any bus for 105 minutes after purchase) or a day fare (valid on any MCTS bus from the time of purchase to approximately 3 am/at the end of that service day). The mobile fare is valid on the UmoTM mobile app immediately after purchase. You may not start your journey until you have a valid, active fare. The mobile fare is valid when the fare is activated on the mobile app immediately after purchase. 
 
Your valid mobile fare should be activated as the bus is approaching and displayed clearly on the mobile phone screen to the bus operator when boarding. Bus operators are not allowed to touch or otherwise interact with your mobile device. If you are unable to show a valid fare, you may be subject to a fine or asked to leave the vehicle. If the mobile fare has been damaged or is not readable in any way, the fare becomes invalid and a new one must be purchased. 

The security of your mobile device or fare is your responsibility. If the fare or your mobile device is lost or stolen, MCTS will not provide a duplicate or replacement ticket.  

 

Mobile Application 

Through Apple’s or Google’s app store you can install and use the UmoTM mobile app on your Android or iOS device. Installing the UmoTM app will allow you to purchase tickets and access information in accordance with these and Umo’s terms and conditions. You do not and will not own the mobile app or any information that is provided to you through it or MCTS, but you may use the app with these terms and conditions. The mobile app is provided to you free of charge. If you delete the UmoTM mobile app, your fares will still be accessible using the login you created during setup. You cannot print or transfer mobile fares. 

 MCTS and/or Umos can suspend access to purchases through the mobile application at any time for any reason with or without notice. 

 

Data charges 

The UmoTM mobile app is free but data charges may be incurred to you by your network provider. You are responsible for any and all such costs. MCTS is not responsible for any connectivity issues you may experience. 

 

Availability & Updates 

MCTS recommends that you download and install all updates issued. MCTS is not liable for errors which become apparent in old versions of the mobile application. 

 

Trip Planning 

For trip-planning purposes, the UmoTM mobile app collects real-time information about the location of your device. If you do not want us to collect this information, turn off location sharing in the app settings.  Doing so may limit your ability to see real time information about bus locations and trip planning.  

Changes, refunds and fare expiration 

There are no refunds for fares – mobile or otherwise. Any other associated fees are non-refundable. 

If you think that we have made an error in taking or processing your mobile fare purchase, please contact MCTS customer service at 414-937-0470 during normal business hours. 

 

Materials, Ownership and Restrictions on Use 

The UmoTM mobile app is licensed by MCTS and any data, text, graphics, images, audio and video clips, logos, icons, and links and any intellectual property and other rights relating thereto, are and will remain the exclusive property ofMCTS and/ or Umos. Notwithstanding the foregoing, you may not copy, reproduce, republish, upload, post, transmit or distribute the UmoTM mobile app or any of its content without MCTS’s or Umos prior written permission. UmoTM  

 

Liability Disclaimer 

In no event will MCTS be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the UmoTM mobile application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. 

UmoTM and MCTS are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment or mobile device as a result of the installation or use of the UmoTM mobile app. Nothing in these terms and conditions shall exclude or limit MCTS’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law. 

 

Support 

If you have any questions or problems with the UmoTM  mobile app, please review our FAQs for answers to the most common questions we receive from users.