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MCTS Celebrates 31st Anniversary of Americans with Disabilities Act (ADA)


MILWAUKEE — Monday, July 26, 2021 marks the 31st anniversary of the Americans with Disabilities Act (ADA), which works to ensure all people with disabilities have the same rights and opportunities as everyone else. 

MCTS takes pride in being accessible to all riders. All of our buses feature equipment designed to assist passengers of all abilities, allowing them to have a positive experience throughout their trip.

Below are just some of the ways MCTS works hard to be accessible each day:

  • Every MCTS bus is an accessible, low-floor vehicle. Operators can lower the front of the bus to a "kneeling" position so passengers who have difficulty stepping up can board more easily.
  • All of our buses are also equipped with ramps at the front door, so that passengers with mobility devices like canes, walkers, wheelchairs or small scooters can board the bus on a gentle incline.
  • Designated seating for seniors and people with disabilities is available at the front of every bus. The seats also flip up to allow for someone in a mobility device to be secured.
  • Buses announce their route when the front door opens. While the bus is traveling, the audio system also announces bus stops, transfer points, and landmarks – all to help persons who are blind or low vision safely and effectively navigate the community.
  • While the audio announcements are playing on board, text is also shown on the digital display board near the front of the bus to help inform anyone who is deaf or hard of hearing.
  • Personal Care Attendant (PCA)’s are allowed to ride for free to assist passengers who have been given that designation on their Transit Plus Pass. (The PCA must board and exit the bus at the same stop as the person they’re travelling with.)
  • Service animals accompanying persons with disabilities are permitted on the bus.
  • Our Travel Training and Mobility Management Programs help seniors, people with disabilities, and anyone else who is interested... ride the bus safely and independently through free travel training, community outreach, and other useful tools.
  • MCTS is proud to offer an innovative service that supports MCTS riders who are blind or low vision. Using the Aira app, passengers can receive free, one-on-one assistance riding the bus and navigating to and from any MCTS bus stop.
  • ​The Transit Plus Pass allows eligible Transit Plus riders, who are interested and able, to ride MCTS buses unlimited times for $2 per day.
  • The Transit Plus program contracts with First Transit and Transit Express to provide ADA accessible van service and American United to provide taxi service to eligible paratransit riders (individuals with a disabling illness or condition which prevents them from using fixed route buses).
  • Through our MCTS Excellence program, many of our bus drivers have been highlighted for their acts of kindness, compassion, and the important skills that they learned while participating in our nationally-recognized ADA Sensitivity driver training sessions.