Milwaukee County Transit System Open Records Public Notice
Milwaukee Transport Services, Inc. is a quasi-governmental instrumentality of Milwaukee County responsible for the management and operation of the Milwaukee County Transit System. MTS headquarters is located at 1942 N. 17th St, Milwaukee, WI 53205 and is open to the public on weekdays from 8:00am to 4:30pm.
Submit a Records Request
Email: MCTSOpenRecords@mcts.org
Requests may be made orally or in writing. Email is preferred for faster processing.
MCTS Open Records
Under the Wisconsin Public Records Law, public agencies are required to make certain records and information available to the public upon request. The purpose of this law is to ensure that citizens have the greatest possible information regarding the affairs of government and the official acts of those officers and employees who represent them. As a quasi-governmental instrumentality of Milwaukee County, Milwaukee Transport Services, Inc. has adopted this policy regarding access to records to comply with the law.
The primary custodian of MCTS public records is the Chief Administrative Officer. In the absence of the primary custodian, the Chief Human Resources Officer serves as the alternate records custodian. Requests related to Procurement Department records may be handled by the Director of Procurement.
Access to Agency Records
Identifying Records
A request for Company records is sufficient if it reasonably describes the requested record or the information requested. Requests not reasonably limited as to subject matter or timeframe may require clarification before processing.
Time for Responding
The record custodian shall comply with a request for any record or notify the requester of the Company’s decision to deny a request in whole or in part as soon as is practicable.
A partial denial will exist when records are withheld or when some but not all information is released.
MCTS will acknowledge record requests within five (5) business days of receipt, as soon as practicable.
In certain cases where disclosure may affect the privacy or reputational interests of an individual, MCTS may provide notice to the subject of the records before release, as permitted by law. This may affect response timelines.
Information Not on Record
MCTS is not required to create a new record by extracting or compiling information from existing records into a new format.
Withheld Records
Certain records are not available for inspection or copying because access may be prohibited by state or federal law or controlling court decisions.
If a record is withheld in whole or in part, a written explanation will be provided.
If a written request is denied, the requester may seek review under Wis. Stat. § 19.37(1), or through the Wisconsin Attorney General or District Attorney.
If a record contains both releasable and exempt information, only the releasable portions will be provided.
Fees
- Copies: 15¢ per page
- Location costs: Actual cost if over $50
Mailing or shipping costs may apply based on actual expenses.
If total fees exceed $5.00, prepayment may be required.
When location costs are expected to exceed $50.00, a written estimate will be provided before work proceeds.
Electronic Records
When requested and practicable, MCTS will provide electronic copies of records that already exist in electronic format.
Requesters may inspect records during regular business hours, request copies, receive electronic copies when available, and access audio or audiovisual records when permitted.
Email Your Records Request
Please send your request and any attachments related to your request to MCTSOpenRecords@mcts.org