WisGo Terms and Conditions

Effective April 1, 2023

These terms and conditions are provided to assist you in using the WisGo system including but not limited to the WisGo Validator, WisGo Card, a WisGo Account, a WisGo Ticket and the WisGo in the Umo Mobile App (collectively, “WisGo”). These terms and conditions, in addition to any applicable order forms and supplemental information, constitute your Agreement (“Agreement”). Your use of WisGo will constitute acceptance of these terms and conditions. Failure to comply with this Agreement may result in the termination of your ability to use WisGo. Please read this Agreement carefully.

 

For information regarding fare policies of participating WisGo transit agencies, visit their websites. Transit fares are subject to change in accordance with participating transit agency fare policies.

1. USING WISGO

To use WisGo for transit, you must have a WisGo Account and one of the following:

• A WisGo Card,
• A mobile device that is capable of downloading, storing and operating the WisGo Mobile App, or
• A printed WisGo Ticket

To travel using WisGo, present a valid WisGo Card, WisGo Ticket, or a mobile device with the WisGo in the Umo Mobile App to the lower portion of the WisGo Reader and wait for the “Go” message and sound before entering. Your transit fare will be paid using the Stored Value or pass products (collectively, “Fare Products”) that you have added to your WisGo Account and that are accepted by your agency or, if applicable, any transfer rights you may have accrued.

IMPORTANT: You must place your WisGo Card or mobile device near the WisGo Reader by itself, without any other WisGo Card, WisGo Ticket or mobile device near it. This will ensure that only the WisGo Account associated with the WisGo Card, WisGo Ticket or mobile device you intend to use is charged. You may need to remove your WisGo Card from your wallet or purse to ensure that any other electronic cards and objects in the wallet or purse don’t interfere with the transaction.

Participating transit agencies are not responsible if your fare is charged using a WisGo Card, WisGo Ticket or mobile device with the WisGo in the Umo Mobile App that you did not intend to use or due to your failure to properly adhere to these terms and conditions of use or other posted instructions.

For more information about using WisGo, please visit www.RideMCTS.com

2. SETTING UP A WISGO ACCOUNT

An unregistered WisGo Account is automatically set up when you purchase a WisGo Card or WisGo Ticket. The WisGo Card and WisGo Ticket may then be used for travel and will automatically access the Fare Product in the associated WisGo Account to pay fares.

 

Unregistered Accounts

If a WisGo Account is not registered, you forfeit any Stored Value balance, trips, and passes (collectively, “Fare Products”) you may have purchased as well as any transfer rights you may have accrued in the event your WisGo Card or WisGo Ticket is lost, stolen, or damaged. You may check your Fare Products via the WisGo website, WisGo in the Umo Mobile App or at a participating agency’s customer service locations. Unregistered accounts may be loaded with Stored Value and passes at a participating agency’s customer service locations and at designated retail sales locations; however, unregistered WisGo accounts are not eligible for Autoload and do not provide a transaction history.

 

Account Registration

Registration is optional for WisGo Card users. Registering a WisGo Account will protect the Stored Value, passes and accrued transfer rights in your account in the event that your WisGo Card or mobile device is lost, damaged, or stolen. You can register by going online to UmoPass.com, using the WisGo in the Umo Mobile App and selecting the Already have a card? option or at a participating agency’s customer service location.

Registration is automatic for WisGo Cards ordered via the WisGo website and for customers using the WisGo in the Umo Mobile App.

You may use either a mobile device with the WisGo in the Umo Mobile App or a WisGo Card to make fare payments from a single, registered WisGo Account but not both. If you have a WisGo Card and then register your WisGo Account with or login using the WisGo Mobile App, your WisGo Card will be automatically disabled and you will no longer be able to use it to make fare payments.

Registration provides the following benefits:

• Fare product protection
• Viewing of transaction history
• Online access to add, view and change any personal information associated with your account
• Autoload

The following information is required for registration:

• Email address
• Password
• WisGo Card number (if you are using a WisGo Card to make fare payments)

Optional information for additional account features and benefits:

• Payment Account
  • Name
  • Phone Number
  • Credit, debit or prepaid debit card information

WisGo Account registration is mandatory for participation in special fare programs that offer discounted fares or Fare Products. Visit participating transit agency websites for more information and to enroll in those programs.

3. LOADING A WISGO ACCOUNT WITH FARE PRODUCT

A WisGo Account can be loaded with Fare Products via the following methods:

• At UmoPass.com
• Using the WisGo Mobile App
• At participating agency customer service locations
• At participating retail locations
• Using Autoload

You choose the types of Fare Products that best fit the way you use transit.

To get the best fare value for your travel and receive applicable transfer rights, you must pre-purchase and use Fare Products.

Stored Value

Stored Value is value that can be used to pay fares on a participating transit agency’s system. When you purchase Stored Value, it is loaded into your WisGo Account. When you use Stored Value to travel, you are paying for your fares per ride and your fare for travel will be deducted from your account's Stored Value when you use a WisGo Reader.

If a WisGo Account’s Stored Value balance is insufficient to pay for transit and you do not have another valid fare product, travel may be allowed provided that your Stored Value balance after deducting the current fare is equal to or greater than the agency’s minimum allowed balance, which may be a negative number. If deduction of the current fare will cause your balance to be below the minimum allowed, travel will be denied.

You are liable for all outstanding amounts due. We reserve the right to use any reasonable means necessary to collect any outstanding balances.

 

Each participating agency may set minimum and maximum amounts of Stored Value that can be purchased as well as a maximum amount that can be held in a single WisGo Account. These limits will be displayed when you use UmoPass.com and the WisGo Mobile App. Each participating agency may also decide not to offer Stored Value as an option for purchase or for use in making fare payments within its system.

 

Checking Your WisGo Account’s Stored Value Balance

You can check your registered WisGo Account’s Stored Value balance in the following ways:

• At UmoPass.com
• Using the WisGo in the Umo Mobile App
• At participating agency customer service locations

Additionally, your Stored Value balance will be included on the WisGo Reader display when you use Stored Value to pay your fare.

Your Stored Value balance may not always reflect your most recent transactions.

NOTE: If you are a registered WisGo Account holder, WisGo may send you e-mail notifications regarding account issues, including but not limited to the following:

• Pending WisGo Card expiration dates
• Problems with the payment accounts you provided
• Account dormancy

Expiration of Stored Value

Stored Value will expire and no longer be eligible for use to pay fares if it remains in a WisGo Account for 18 continuous calendar months and there are no fare payments or additions of Stored Value or other Fare Product posted to that account during that period of time. In that event, the Stored Value will be deducted and the WisGo Account will be closed. You can avoid the expiration of Stored Value at any time by paying at least one fare with or by adding Fare Product to your account. If you have registered your WisGo Account and provided contact information, you will be sent a warning notice at 15 months of inactivity to inform you that your Stored Value may expire and your WisGo Account may be closed.

Passes

Participating agencies may offer a variety of different types of transit passes:

 

Time-based Passes

Time-based passes are valid for unlimited rides for a period of time starting with first use or from the date of purchase, depending on the participating agency’s rules.

Example: A 30-Day pass may be valid until the end of the 30th day from the date of first use.

 

Calendar-based Passes

Calendar-based passes are valid for unlimited rides for a predetermined period of time starting with a specific date and time.

Example: An October 2023 Monthly Pass may be valid from October 1, 2023 12:00 am through October 31, 2023 11:59 pm.

 

Trip-based Passes

Trip-based passes are valid for a designated number of rides for a specified period of time. Depending on the participating agency’s rules, you may also be eligible for free or discounted transfers when you use this type of pass.

Example: A 20-Trip pass may be valid for 20 rides for up to 12 months from the date of purchase.

Autoload

Autoload is an optional service that will add to your WisGo Account Stored Value when your balance gets low or an eligible pass when that pass is nearing its expiration or gets low on trips. To use Autoload, your WisGo Account must be registered.

Stored Value Autoload: To Autoload Stored Value, you must select an amount to Autoload into your account at UmoPass.com, using the WisGo in the Umo Mobile App or through a participating agency’s customer service location. By selecting Stored Value Autoload, you authorize a charge to your payment account for the Stored Value amount you have selected each time your Stored Value balance falls below $2.

 

Time-based and Calendar-based Pass Autoload: To Autoload an eligible time-based or calendar-based pass, you must select a pass that you previously purchased. You can make this selection using UmoPass.com or the WisGo in the Umo Mobile App or at a participating agency’s customer service location. By selecting Autoload, you authorize a charge to your payment account for the cost of the pass approximately three (3) days prior to the expiration of your current pass. The agency that issues the pass determines whether or not that pass is eligible for Autoload.

Trip-based Pass Autoload: To Autoload a trip-based pass, your WisGo Account must be registered and you must select a pass that you previously purchased. You can make this selection using UmoPass.com or the WisGo in the Umo Mobile App or at a participating agency’s customer service location. By selecting Autoload, you authorize a charge to your payment account for the cost of the pass when there are less than three (3) unused trips associated with your current pass. The agency that issues the pass determines whether or not a pass is eligible for Autoload.

Autoload Payment Timing

Your payment source is charged for an Autoload payment at the time that fare product is added to your Account by the Autoload service.

If your WisGo Account cannot be Autoloaded for any reason during the Autoload process, your Autoload service will be blocked from future use. We will send an email or text message to you when this occurs. The Stored Value and passes will not be loaded into your WisGo Account. You will need to use UmoPass.com, the WisGo in the Umo Mobile App or visit a participating agency’s customer service location to resolve the issue.

 

Changing and Canceling WisGo Autoload

Your Autoload selection may be changed or canceled at any time online at UmoPass.com, by using the WisGo Mobile App, or at a participating agency’s customer service location. If you cancel Autoload, the remaining Fare Products in your WisGo Account will continue to be available for payment of fares on participating transit agency systems.

4. WISGO FARE PAYMENT METHODS

WisGo will automatically determine which Fare Product(s) to use whenever you use a participating agency’s system.

 

A WisGo Account may contain Stored Value and any number of passes from one or more participating agencies. When you travel and pay your fare, the WisGo system will determine what types of Fare Products and transfer rights are available in your account and which of those can be applied to your current trip.

In the event your WisGo Account contains multiple Fare Products and transfer rights that are valid with the agency system you are using, your fare will be paid using Fare Products in the following order

1. Calendar-based passes
2. Time-based passes
3. Free or discounted transfer rights
4. Trip-based passes
5. Stored Value

If there are no valid Fare Products or transfer rights in your WisGo Account and a fare is due, you fare payment will be denied and you may not be allowed to travel.

 

Discounted Transfers Fares

If a ride is eligible for a discounted transfer fare, the transfer fare will be automatically calculated and deducted from your WisGo Account when you use the WisGo Reader when boarding the next vehicle. If a ride is eligible for a free transfer and you have accrued one or more transfer rights, one accrued transfer right will be deducted when you use the WisGo Reader.

5. INELIGIBLE ACCOUNTS

Blocked WisGo Accounts, WisGo Cards, and Mobile devices

In certain circumstances, your WisGo Account, WisGo Card, WisGo Ticket or mobile device may be blocked or placed on hold. Your WisGo Account will be permanently blocked in the event of fraud, misuse, or if you request that the account be closed.

The WisGo Card, WisGo Ticket or WisGo in the Umo Mobile App linked to your WisGo Account will be blocked under the following circumstances:

• Permanent block
  • You report that your WisGo Card or mobile device with the WisGo in the Umo Mobile App is lost or stolen
  • Your WisGo Account is closed
• Temporary block
  • Stored Value balance reaches or exceeds the maximum negative amount allowed by a participating agency’s policies
  • If the provider of your payment account rejects or returns the payment for a Fare Product that you previously purchased and you have used that Fare Product to pay fares
  • We suspect that your WisGo Account is being used fraudulently

You may be able to remove a temporary block by using UmoPass.com, the WisGo in the Umo Mobile App or by calling or visiting a participating agency’s customer service location. Multiple denials of a payment account could result in a disallowance of your ability to use that payment account thereafter.

Each WisGo Card and WisGo Ticket has an expiration date. After its expiration date, a WisGo Card and WisGo Ticket may not be used.

6. LOST OR STOLEN WISGO CARDS AND MOBILE DEVICES

Visit UmoPass.com, use the WisGo in the Umo Mobile App or call or visit a participating agency’s customer service location immediately to report that your WisGo Card or mobile device with the WisGo in the Umo Mobile App is lost, stolen, or damaged. If you have registered your WisGo Account, the Stored Value balance, passes and transfer rights in your WisGo Account are protected after you report the loss or damage to us.

Once you notify us that your WisGo Card is lost or stolen, WisGo will block the use of that WisGo Card or mobile device in all participating agency systems. After the WisGo Card or mobile device is blocked, it can no longer be used for travel. You must use UmoPass.com, the WisGo in the Umo Mobile App or visit a participating agency’s customer service location to link a new WisGo Card or mobile device to your WisGo Account in order to use any remaining Fare Products. Your WisGo Account will be charged for rides taken until WisGo is notified that a linked WisGo Card or mobile device is lost or stolen. Registered account holders will not be responsible for unauthorized use of a lost or stolen WisGo Card or mobile device after reporting the loss to WisGo.

You are responsible for notifying your mobile device provider regarding lost or stolen mobile devices.

7. WISGO CARDS

WisGo Cards access a WisGo Account each time they are used. Visit www.RideMCTS.com or visit one of your transit agency’s customer service location for more information about WisGo Cards.

 

How to get a WisGo Card

You can get a WisGo Card:

• At participating agency customer service locations
• At participating retail locations

Your WisGo Card will access your WisGo Account when you pay fares on participating transit agencies. You must complete registration of the WisGo Account associated with your WisGo Card if you want account protection or access to transaction history.

 

WisGo Card Cost

Participating agencies may assess a fee for the purchase or replacement of a WisGo Card. See the participating transit agencies' websites for information about such fees.

 

Important Things to Remember About Your WisGo Card

• Do not insert your WisGo Card into any fare equipment. This will damage your WisGo Card.
• Do not punch holes in your WisGo Card.
• Do not bend, twist, or fold your WisGo Card.
• Users must present their WisGo Card for inspection by authorized representatives of participating transit agencies' security or law enforcement personnel upon request.
• If your WisGo Card is damaged and can’t be used with the WisGo Reader, you will need to obtain a replacement card.
• WisGo Cards may be confiscated for misuse.

 

Special Fare Program WisGo Cards

A personalized WisGo Card may be required for certain special fare programs. See the participating transit agencies' websites for information regarding qualifying for a special fare program and obtaining a personalized WisGo Card.

Special fare program WisGo Cards must be used with the WisGo Reader each time you board a bus or other transit vehicle. You may be asked to show your WisGo Card to the bus driver, a fare inspector or conductor. If applicable to your program, you may purchase discounted Fare Product for your WisGo Account or pay a discounted fare.

Expiring WisGo Card Replacement

WisGo Cards expire after approximately five (5) years. You may check the expiration date for your WisGo Card on the back of your WisGo Card, at UmoPass.com or by calling or visiting a participating agency’s customer service location.

If you have registered your WisGo Account and provided an email address, WisGo will send you an email prior to your WisGo Card's expiration date to inform you that your WisGo Card will be expiring. You will be required to get a new replacement WisGo Card and pay the WisGo Card fee.

Once you receive your new WisGo Card, you must link it to your WisGo Account at UmoPass.com or by calling or visiting a participating agency’s customer service location. Once you link your new WisGo Card to your account, your old WisGo Card can no longer be used for travel. If it is in your possession, you should destroy your old WisGo Card to prevent any unauthorized usage.

 

Defective WisGo Cards

A WisGo Card is considered defective if a WisGo Reader is unable to read the WisGo Card at any time within 10 business days of the date of issue. If you receive a defective WisGo Card, contact a participating agency’s customer service location. If a WisGo Card is found to be defective, it will be replaced at no cost, provided that the defect(s) were not caused by misuse or improper handling on your part.

8. WISGO MOBILE APP

WisGo offers additional flexibility when paying your fare. You do not have to buy a WisGo Card to travel on participating transit agencies but may elect instead to use the WisGo Mobile App. The WisGo in the Umo Mobile App is a software application that is downloaded to and used on certain eligible smartphones and other mobile devices.

To pay for your ride(s) on participating transit agencies, you can present a mobile device with the WisGo in the Umo Mobile App to a WisGo Reader. There are two different types of mobile payment technologies that may apply:

1. Near Field Communication (NFC). Certain mobile devices use short range, radio waves that are compliant with the Near Field Communication (NFC) international standard. The use of NFC mobile devices on WisGo is subject to the restrictions of the mobile device manufacturer and your mobile network.
2. QR Code. A QR Code is a two-dimensional bar code that can be displayed on most smartphones and other advanced mobile devices.

If you have a compatible mobile device, you have the option of using it in place of a WisGo Card or WisGo Ticket for travel. To use the WisGo Mobile App, you must download it to your mobile device, create a WisGo Account and purchase Fare Product(s). Your WisGo Account will be accessed each time you pay a fare using the WisGo in the Umo Mobile App on your mobile device.

Lost, Stolen, or Damaged WisGo-Linked Mobile Devices

See the WisGo Account section if your WisGo-linked mobile device is lost, stolen, or damaged.

9. WISGO TICKETS

A WisGo Ticket is a printed ticket that is valid for a limited number of trips. Depending on the policies of the participating agency that is providing those trips, a WisGo Ticket may also be valid for one or more transfers. A WisGo Ticket includes the printed image of a two-dimensional barcode that is read by the WisGo Reader. Folding, bending, twisting or punching holes in the ticket may damage it and make the barcode unreadable. Damaged tickets that cannot be read by the WisGo Reader are null and void, cannot be used for travel and are not eligible for refund or replacement.

10. OTHER TERMS

Termination

The participating transit agencies may terminate this agreement at any time and for any reason. Upon such termination, your use of your WisGo Account may be blocked.

If you cancel your WisGo Account or if your WisGo Account is terminated pursuant to these terms, you will remain responsible for any and all fares that are due or become due on your account.

 

Governing Law

This Agreement shall be governed and construed in accordance with the laws of the State of Wisconsin.

 

Privacy Policy

Your use of WisGo is subject to WisGo's Privacy Policy. You can read the Privacy Policy at www.RideMCTS.com or by using the WisGo Mobile App,

Disclaimer

THE PARTICIPATING TRANSIT AGENCIES EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE TO INDEMNIFY AND HOLD THE PARTICIPATING TRANSIT AGENCIES HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COSTS, EXPENSE, OR LIABILITIES RELATING TO, ARISING FROM, OR AS A RESULT OF YOUR USE OF WISGO.

You agree to pay any costs, including reasonable attorneys' fees, incurred by WisGo to enforce the terms of this Agreement.

 

Severability

The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.

 

Modification

We reserve the right to change these terms and conditions at any time without advance notice.

 

Assignment

This Agreement cannot be assigned.

 

Regulations

Use of WisGo is subject to all applicable tariffs, terms, conditions, rules, regulations, policies, and procedures.