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How to Use the Umo App

UMO App Group

 

Board quickly with WisGo in the Umo app. No more purchasing daily, weekly or monthly passes. With a WisGo account, you’ll be able to load money onto the Umo app and it will be immediately available for use.
 

 


Pay your fare
Plan your trip
Track your bus
FAQs

 

What are the Umo App Fares?

How the Umo App Works
 

  • Scan to Board: When you board an MCTS bus, the WisGo validator will be to your left. Hold the QR code in your app wallet to the validator for a few seconds. You will hear a happy chime and green light if your app is accepted and a buzz and a red light if your app is not accepted. Click here for a full list of validator messages you could encounter.   
     
  • Good for 90 Minutes: After you scan, you can board any MCTS bus (including the CONNECT 1 BRT line) and your ride will include a free transfer that's good for 90 minutes. Transfering? Remember to tap every time you board — the more you tap, the more you'll save!
     
  • Fare Capping: If you tap again after 90 minutes, you’ll be charged for a second fare. You’ll also automatically earn a daily fare cap for that day — which means you can ride as much as you want for the rest of the day until 2:59 a.m.

How to Add Stored Value to Your Umo App

  1. From the main screen of the Umo App, tap Wallet Wallet_icon.png. 
  2. On the My Wallet screen, select Cash Balance and then Add Cash.
  3. On the Select Amount screen, select the appropriate cash balance amount you want to add, and tap Continue.

Tip: You can also tap I want a different amount to add a custom amount. 

  1. On the Confirm Your Purchase screen, tap Purchase.
  2. On the Payment Method screen, enter your payment method information. 
  3. Once you have entered your payment details, tap Continue.

  4. The Umo App confirms your cash balance purchase, and appears in the Cash Balance section of your Wallet. You are ready to board!

Understanding Fare Capping: Ride More. Save More.
 

Earn free rides with fare capping once you reach a certain number of fares each day, week or month with the Umo App. You will always get the best price possible. Instead of purchasing daily, weekly or monthly passes, our new system will deduct stored value for the amount of one ride each time you ride ($2 for regular fare, $1 for reduced fare).

  1. Pick Your Payment Type
    Fare capping only works if you use the same payment type for all rides.
     
  2. Pay Your Fare
    MCTS will get you where you need to go and Umo will track your fares. Daily (3 a.m.–2:59 a.m.), weekly (calendar week, Monday–Sunday) and monthly (calendar month 1st–31st).
     
  3. Enjoy Free Rides
    Once you’ve hit the daily, weekly or monthly max— all rides are free for the rest of that time period. For example, for the weekly cap, starting Monday, after you reach 10 fares, every fare after that is free. With fare capping you will never pay more than $4 a day with the adult regular fare and $2 a day for the reduced fare.

 

Plan Your Trip on the Umo App

UMO App

 

With the Umo App, planning your trip has never been easier. Just enter your destination, choose your route, and purchase your fare. You can default to your current starting point, or select a different one of your choice.

 


 

Track Your Bus With the Umo App

 

With the Umo App, you’ll never feel left in the dark. Find out where your ride is and when it’s scheduled to arrive. 

 


UMO App

FAQs

PLAN YOUR TRIP

How do I plan a trip?
It’s easy! You can plan a trip by entering a destination in the Where do you want to go? field of the main Directions  screen, tapping Search routes and selecting your preferred trip result.   

Your starting point defaults to Your Current Location. You can also enter an alternate starting point.

TRACK YOUR BUS

How do I track my bus?

  • “Next Arrivals" are based on live GPS feeds according to the vehicle's GPS. Accuracy can vary depending on the quality of the signal available.

  • “Fixed Timetables" are the expected schedule, not a live bus. These times are compiled from MCTS timetables.

PAY YOUR FARE

How do I download the new app?
Download the Umo app on your smartphone from either the iOS App Sto.re (for iPhone devices) and Google Play Store (for Android devices). 

How do I create an account? 

  1. Open the app and tap Get Started. 
  2. The app works best when you allow it to identify your location, giving you access to all the local information you need to plan, buy and track your next trip.
  3. Tap Set Up Account.
  4. Set up your account with a mobile phone number, email or username and password. 

After you register your mobile device and create a Umo account, you can then: 

  1. Plan your trip – Plan your trip anywhere, at any time, and find your next bus with your own preferences such as arrival time, departure time, fewest transfers, less walking.
  2. Track your bus – Access estimated bus arrival info data for timely trip planning.
  3. Pay a fare – You can purchase a fare using My Wallet in the app. You can pay through the app using a credit card or debit card only.

What are the fares?

Instead of purchasing daily, weekly, or monthly passes, our new system will deduct stored value for the amount of one ride ($2 for regular fare, $1 for reduced fare) each time you ride. You'll never pay more than $4 a day to ride (full fare) or $2 a day (reduced fare). Each ride will inlude a 90-minute transfer. Visit RideMCTS.com/WisGo for more details.

Once I’ve purchased my fare on the Umo App, what do I do?   
Paying for your ride with the Umo App uses a Quick Response (QR) code or "Validation Code" that is linked to your Umo account once you purchase your fare. You can access your code for trip validation by going to Wallet > Show Code. To pay for your ride, you'll need to hold the QR code up to the WisGo validator. 

Does a fare expire?
Yes. Fares expire within 90-minutes.

How do I purchase a group fare?
The group fare purchase option is not available via the WisGo fare collection system. The account-based system operates on individual accounts. 

Do you accept Apple Pay & Google Pay?
Yes! Click here to read additional FAQs about Apple Pay & Google Pay.

How much is the fare for children?

Children can pay the reduced rate of $1 per ride. Please click here to register your child for our Reduced Fare program.

What do I show the bus operator?

When you board the bus, you will pay your fare at the validator. You do not need to show the driver a code.

How do I purchase a transfer?
Transfers are automatically included in the fare you buy. Purchasing a single ride fare allows you to ride as many buses as you'd like within 90 minutes. 

Can I receive a refund?
While MCTS does not provide cash refunds, in limited circumstances, we may be able to provide stored value to resolve a fare purchase. 

Can I use my UMO app or WISGo card on the CONNECT BRT Line? 
Yes. For additional information regarding CONNECT, please click here. 

GENERAL

How do I set my Umo App to Milwaukee County Transit System? 

  1. Tap the navigation menu Nav_Menu_Icon.jpg and select Settings. 
  2. On the Settings screen, tap Metro Area. 
  3. On the Change metro area screen, locate and select "Milwaukee - Waukesha, WI" 

We also suggest turning on your phone's location services, so that the app recognizes you are in Wisconsin.

HAVE OTHER QUESTIONS?

Please contact MCTS Customer Service with any questions about the mobile app at (414) 937-0470 during normal business hours M-F, 8:00 - 4:30 p.m.