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THE FIRST STEP TO WISGO IS TO CREATE AN ACCOUNT ON THE UMO APP™. GET STARTED NOW! 

 

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UMO App Group

 

The Umo App™ is southeastern Wisconsin’s newest way to plan your trip, track your bus, and pay for your ride, all in one place. Just download the app, create an account, and register your mobile device. Your travel experience is about to become better than ever!

 


Plan your trip
Track your bus
Pay your fare

PAY YOUR WAY EASILY WITH THE UMO APP 

 

Now your fare can be with you wherever you go. Purchase your fare through the Umo App, show your code screen when you board the bus, and go. And there’s no need to worry about transfers – your ride is good wherever you ride for 90 minutes.

 


UMO App

USE THE UMO APP TO GET FROM POINT A TO B

UMO App

 

With the Umo App, planning your trip has never been easier. Just enter your destination, choose your route, and purchase your fare. You can default to your current starting point, or select a different one of your choice.

 


TRACK YOUR BUS WITH THE UMO APP

 

With the Umo App, you’ll never feel left in the dark. Find out where your ride is and when it’s scheduled to arrive. 

 


UMO App

LEARN HOW IT WORKS!

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PLAN YOUR TRIP

How do I plan a trip?
It’s easy! You can plan a trip by entering a destination in the Where do you want to go? field of the main Directions  screen, tapping Search routes and selecting your preferred trip result.   

Your starting point defaults to Your Current Location. You can also enter an alternate starting point.

TRACK YOUR BUS

How do I track my bus?

  • “Next Arrivals" are based on live GPS feeds according to the vehicle's GPS. Accuracy can vary depending on the quality of the signal available.

  • “Fixed Timetables" are the expected schedule, not a live bus. These times are compiled from MCTS timetables.

PAY YOUR FARE

How do I download the new app?
Download the Umo app on your smartphone from either the iOS App Sto.re (for iPhone devices) and Google Play Store (for Android devices). 

How do I create an account? 

  1. Open the app and tap Get Started. 
  2. The app works best when you allow it to identify your location, giving you access to all the local information you need to plan, buy and track your next trip.
  3. Tap Set Up Account.
  4. Set up your account with a mobile phone number, email or username and password. 

After you register your mobile device and create a Umo account, you can then: 

  1. Plan your trip – Plan your trip anywhere, at any time, and find your next bus with your own preferences such as arrival time, departure time, fewest transfers, less walking.
  2. Track your bus – Access estimated bus arrival info data for timely trip planning.
  3. Pay a fare – You can purchase a fare using My Wallet in the app. You can pay through the app using a credit card or debit card only.

What are the fares?

Instead of purchasing daily, weekly, or monthly passes, our new system will deduct stored value for the amount of one ride ($2 for regular fare, $1 for reduced fare) each time you ride. You'll never pay more than $4 a day to ride (full fare) or $2 a day (reduced fare). Each ride will inlude a 90-minute transfer. Visit RideMCTS.com/WisGo for more details.

Once I’ve purchased my fare on the Umo App, what do I do?   
Paying for your ride with the Umo App uses a Quick Response (QR) code or "Validation Code" that is linked to your Umo account once you purchase your fare. You can access your code for trip validation by going to Wallet > Show Code. To pay for your ride, you'll need to hold the QR code up to the WisGo validator. 

Does a fare expire?
Yes. Fares expire within 90-minutes.

How do I purchase a group fare?
The group fare purchase option is not available via the WisGo fare collection system. The account-based system operates on individual accounts. 

Do you accept Apple Pay & Google Pay?
Yes! Click here to read additional FAQs about Apple Pay & Google Pay.

How much is the fare for children?

Children can pay the reduced rate of $1 per ride. Please click here to register your child for our Reduced Fare program.

What do I show the bus operator?

When you board the bus, you will pay your fare at the validator. You do not need to show the driver a code.

How do I purchase a transfer?
Transfers are automatically included in the fare you buy. Purchasing a single ride fare allows you to ride as many buses as you'd like within 90 minutes. 

Can I receive a refund?
While MCTS does not provide cash refunds, in limited circumstances, we may be able to provide stored value to resolve a fare purchase. 

Can I use my UMO app or WISGo card on the CONNECT BRT Line? 
Yes. For additional information regarding CONNECT, please click here. 

HAVE OTHER QUESTIONS?

Please contact MCTS Customer Service with any questions about the mobile app at (414) 937-0470 during normal business hours M-F, 8:00 - 4:30 p.m.