How do I download the new app?
Download the Umo app on your smartphone from either the iOS App Store (for iPhone devices) and Google Play Store (for Android devices).
How do I create an account?
- Open the app and tap Get Started.
- The app works best when you allow it to identify your location, giving you access to all the local information you need to plan, buy and track your next trip.
- Tap Set Up Account.
- Set up your account with a mobile phone number, email or username and password.
After you register your mobile device and create a Umo account, you can then:
- Plan your trip – Plan your trip anywhere, at any time, and find your next bus with your own preferences such as arrival time, departure time, fewest transfers, less walking.
- Track your bus – Access estimated bus arrival info data for timely trip planning.
- Pay a fare – You can purchase a fare using My Wallet in the app. You can pay through the app using a credit card or debit card only.
How do I buy a fare?
Once you buy a fare through the app, it activates immediately! So only buy the fare when you’re ready to use it.
The Umo App has two types of fares:
- $2 – 105-minute fare – The fare is valid for 105 minutes instead of 90 minutes, giving you some extra time from purchase to validation.
- $5 – 24-hour fare – The 24-hour fare (day pass) allows you unlimited rides within the day that you purchase them (ex. If you buy the fare at 8:00 a.m., it is good until 7:59 a.m. the next morning).
Does a fare expire?
Yes. Fares expire within 105 minutes (for a 105-minute fare) or 24-hours (for a 24-hour fare).
Can I add my MCARD funds to the app?
No. You may continue to use your MCard balance until early 2023.
When can I use the fare I purchase from the app?
You must use it immediately upon purchase. It is best to book your trip only when you are ready to use your fare.
How do I purchase a group fare?
The group fare purchase option is not available via the WisGo fare collection system. The account-based system operates on individual accounts.
Can a parent load a credit card into an account?
Yes. A parent can log into their child’s account on the mobile app and load a credit card into their child’s account. Note: Fares purchased via the app activate immediately so if you prefer stored value, the MCard is an option.
Do you accept Apple Pay & Google Pay?
Yes! Click here to read additional FAQs about Apple Pay & Google Pay.
How much is the fare for children?
The Umo App doesn’t currently offer a reduced fare option, so you can purchase a $2 fare for 105-minutes or a $5 fare for 24-hours via the app. To get the reduced fare cost, you will need to use an MCard until the new fare collection system rolls out. Current prices are listed below.
| Age |
MCard Fare |
Cash Fare |
| 0-5 years |
free |
free |
| 6-11 years |
$1.10 |
$1.10 |
| 12-64 years |
$2.00 |
$2.25 |
What do I show the bus operator?
When you board the bus, share your Show Code screen in the wallet on your mobile app.
How do I purchase a transfer?
Transfers are automatically included in whichever fare you buy. Purchasing the 105-minute fare allows you to ride as many buses as you'd like within 105 minutes. Purchasing the 24-fare allows you to ride as many buses in 24 hours.
Can I receive a refund?
While MCTS does not provide cash refunds, in limited circumstances, we may be able to provide an MCard to resolve a fare purchase. Riders with questions about unused tickets from the previous Ride MCTS App can contact MCTS Customer Service at (414) 937-0470 (Voice) or 711 (TRS) to transfer the remaining balance to an MCard.