Update on COVID-19 | View Alert

Masks are required on board all MCTS buses. MCTS continues to limit riders to 15 per bus, and the MCTS Administration Building remains closed to visitors. Read more here.

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MCTS employees are proud to provide top notch customer service to passengers and the general public.

Many questions can be answered by calling our 24/7 automated bus information hotline.
Please dial: 414-344-6711 and follow the prompts to connect yourself to the specific department or person able to handle your inquiry.

To reach Customer Service please dial:
414-937-3218 (Voice) or 711 (TRS) and follow the prompts to connect yourself to the specific department or person able to handle your inquiry.

Call Center Hours of Operation:
Monday- Friday 8 a.m.-4:30 p.m.
(Holiday Hours Vary)

MCTS Administrative Offices are located at:
1942 N. 17th Street
Milwaukee, WI 53214

Administration Hours of Operation:
Monday-Friday 8 a.m.-4:30 p.m.
Holiday Hours Vary)

You can also send your comments through online feedback forms, 24 hours a day, seven days a week, on a variety of topics. Please allow three business days for email responses. Please note, MCTS reserves the right not to respond to emails containing vulgarity or inappropriate language.

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Lost and Found
414-937-3206 or 711 (TRS)

 

Current Policy During COVID-19 Pandemic: Customers may retrieve lost articles left on the bus by appointment only. Please contact Customer Service Center at 414-937-3218 to arrange pickup.

 

 

 

M•CARD Services 
Call our automated line 24/7 to check your M•CARD balance! Dial 414-937-0470 and enter your M•CARD serial number (number on the back of your card after the 05-).

 

ADA Comments and Complaints

Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of disability, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:

Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
414-343-1700 or 711 (TRS)
ADAComments@mcts.org

Commuter Value Pass & U-PASS Information 
414-343-1777 or 711 (TRS)
8:00 a.m. to 4:30 p.m. Monday through Friday 

 

Media Requests
Please email msliker@mcts.org

 

Open Records Requests
Under the Wisconsin Public Records Law, public agencies are required to make certain records and information available to the public upon request. The purpose of this law is to ensure that citizens have the greatest possible information regarding the affairs of government and the official acts of those officers and employees who represent them. As a quasi-governmental instrumentality of Milwaukee County, Milwaukee Transport Services, Inc. has adopted this policy regarding access to records to comply with the law.

 

To submit your request for public records, email MCTSOpenRecords@mcts.org.

 

For more inforation on Open Records Requests, please click here.

 

 

Making a Title VI Complaint 
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:

MCTS Human Resources Department 
1942 North 17th Street 
Milwaukee, WI 53205 
414-344-4550 or 711 (TRS)

 

Our Address

Milwaukee County Transit System
1942 North 17th Street
Milwaukee, Wisconsin 53205
customerservice@mcts.org

For all offices not listed above, please call
414-344-4550 or 711 (TRS)