On a dreary February night, just before midnight, MCTS Operator Yanitza M. had to jump into action when a worried teen boarded her bus at 27th & Hopkins. The young girl approached Yanitza and asked her if she knew where a 24-hour shelter was. Instead, Yanitza called Dispatch so someone could help her. The girl took a seat and patiently waited for help to arrive. Soon, an MCTS Route Supervisor arrived to take the girl to safety.
Thank you, Yanitza, for your compassion, kindness, and dedication to MCTS Excellence.