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At MCTS, we are committed to delivering a convenient, enjoyable experience and connecting with our community. Our Customer Service Center is open Monday-Friday between 8:00 a.m. and 4:30 p.m. Holiday hours vary.

Customer Service 
414-937-3218 (Voice) | 711 (TRS)
Hours: 8 a.m. - 4:30 p.m.
Days: Monday - Friday

You can send your comments through online feedback forms, 24 hours a day, seven days a week, on a variety of topics. Please allow three business days for email responses. Please note, MCTS reserves the right not to respond to emails containing vulgarity or inappropriate language.

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Lost and Found
414-937-3206 or 711 (TRS)

Lost articles may be claimed by their owners upon proper identification by calling the MCTS main office from 10:00 a.m. to 4:30 p.m. Monday through Friday. Please note: items are only held 14 days.

ADA Comments and Complaints

Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
414-343-1700 or 711 (TRS)
ADAComments@mcts.org

 

Commuter Value Pass & U-PASS Information 
414-343-1777 or 711 (TRS)
8:00 a.m. to 4:30 p.m. Monday through Friday 

 

 

​Our Address

Milwaukee County Transit System
1942 North 17th Street
Milwaukee, Wisconsin 53205
customerservice@mcts.org

For all offices not listed above, please call
414-344-4550 or 711 (TRS)

 

Making a Title VI Complaint 
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:

MCTS Human Resources Department 
1942 North 17th Street 
Milwaukee, WI 53205 
414-344-4550 or 711 (TRS)