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At MCTS, we are committed to delivering a convenient, enjoyable experience and connecting with our community. Our Customer Service Center is open Monday-Friday between 8:00 a.m. and 4:30 p.m. Holiday hours vary.

Customer Service 
414-937-3218 (Voice) | 711 (TRS)
Hours: 8 a.m. - 4:30 p.m.
Days: Monday - Friday

You can send your comments through online feedback forms, 24 hours a day, seven days a week, on a variety of topics. Please allow three business days for email responses. 


Lost and Found
414-937-3206 

Lost articles may be claimed by their owners upon proper identification at the MCTS main office from 10:00 a.m. to 4:30 p.m. Monday through Friday. Call ahead to determine whether an item has been found. Please note: items are only held 14 days.

ADA Comments and Complaints

Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
414-343-1700  
For hearing impaired, dial 711 (TRS)
ADAComments@mcts.org

 

Business and Institutional Sales Hotline
414-343-1777 
8:00 a.m. to 4:30 p.m. Monday through Friday 

 

 

​Our Address

Milwaukee County Transit System
1942 North 17th Street
Milwaukee, Wisconsin 53205
For all offices not listed above, please call
414-344-4550. 

 

Making a Title VI Complaint 
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:

MCTS Human Resources Department 
1942 North 17th Street 
Milwaukee, WI 53205 
414-344-4550