MCTS Excellence

MCTS Excellence

MCTS Excellence, for every employee of the Milwaukee County Transit System it is more than just a saying, it is a way of life.

In March of 2017, Milwaukee County Executive Chris Abele formally recognized MCTS Excellence by Proclaiming the week of March 13 -19th, MCTS Excellence Week.

This webpage is dedicated to highlighting the many ways MCTS employees go above and beyond every day. 

We want to hear your stories of MCTS Excellence. If you see someone practicing MCTS Excellence, please let us know by filing a commendation for that person.

Check back here often because we will keep sharing new stories of MCTS Excellence.

Missing Elderly Man Found by Alert Bus Driver

"Not only was I trained to do this, I was raised to do this."

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Quick Action by Drivers Save Man's Life

Two MCTS Drivers are being credited for helping save a man who they found behind the wheel of his car, unconscious and in the middle of the street.

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Driver Finds Missing 5 Year Old Boy

On that bitter cold January night the little boy was only wearing a t-shirt, shorts and socks.

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Oh Deer! Driver Meets a Buck Up Close

Our drivers deal with all sorts of obstacles every day, but this is rare - a deer!!!

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Small Act of Kindness Makes Big Difference

On a windy day, Brett Roth's small act of kindness made a big difference.

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Hero Alert: MCTS Security Officers Help Save Man From a Burning Car 🌠

Two MCTS security officers are being called heroes for helping save people from a burning car.

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MCTS Driver Finds Lost Children

MCTS Driver Jeannie Mitchell’s alert reaction and maternal instincts helped save two Milwaukee children from a very scary situation.

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MCTS Helps Salvation Army Provide Comfort

"Thank you MCTS for partnering with the police to provide such a service. It did not go unnoticed!"

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MCTS Driver Stops Assault

MCTS Driver Anthony Brownlee doesn't consider himself a hero, but he should.

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"I recently got rid of a second car and started bus/bike commuting. I can not believe how easy it is, and I'm kicking myself for not having done this years ago. Schedules are detailed and accurate, and the bus times are dependable to within 2-3 minutes. Enjoying my bus commute and saving a great deal of money."
Jim Sullivan
"Destiny (Customer Service) was very polite, and she made my day. While I could not see her, I could feel her smile in our phone conversation and I truly appreciate her help and her professional attitude."
Kevin Winston

The History of MCTS Excellence

MCTS Excellence is a new phrase but not a new idea.

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"The Route #76 driver went above and beyond helping a blind passenger that was getting off the bus and had to get to the Northbound bus stop across the street. This is how awesome & great our driver was. He assisted the blind passenger, helped him by holding his arm and walked with him across the 2 crosswalks in the intersection. I got off at my stop, and his humble response: 'Thank you. It's what I do.' Way to go MCTS! This driver deserves special recognition!"

MCTS Driver Helps Woman in Medical Emergency

"I had an angel for a bus driver."

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Love the freeway flyer system. Such a low stress way to commute. Great drivers on the 43!

Just started taking the bus after being a lifelong driver. It's a pretty nice experience. Almost every rider is thankful that MCTS exists, saying their thanks to the drivers as they exit at their stop.

"My daughter has special needs and rides the bus every morning. As you can imagine, as parents, the thought of her taking the bus was a little more than daunting. It never occurred to us that a wonderful bus driver named might make friends with her and totally 'have her back.' My husband and I would like to thank Ryan our 'guardian bus driver' for brightening our daughter’s day, keeping her safe, and giving us a big peace of mind. We are very grateful to you!"

MCTS Driver Helps Blind Passenger

MCTS Driver's kindness to a blind passenger earns her a wonderful surprise.

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MCTS Driver Provides Shoes for Rider

When MCTS Driver Willie Nash saw a rider in need she helped.

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