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MCTS Excellence

For every employee of the Milwaukee County Transit System, MCTS Excellence is more than just a saying, it is a way of life. 

The MCTS Excellence program is a unique way to recognize MCTS employees for their big and small acts of kindness. The initiative includes a popular video series, in which bus surveillance video is used to tell incredible stories that might not otherwise get told. Hundreds of millions of people around the globe have viewed or read about MCTS employees’ inspiring actions, thanks to the broad reach of social media, TV, radio, and newspapers.

Stories about MCTS employees’ kindness, compassion, and heroism have been featured by a wide range of media outlets, including: CNN, HLN, Fox News, NBC News, ABC News, CBS News, the Ellen DeGeneres Show, the Steve Harvey Show, Good Morning America, Inside Edition, A&E Live Rescue, CBS Evening News, Pickler & Ben, Time Magazine, People Magazine, Kelly Clarkson’s ‘A Minute and a Glass of Wine,’ and ‘Anderson Cooper Full Circle’.

We want to hear your stories of MCTS Excellence. If you see a bus driver or other MCTS employee going above and beyond, please let us know by filing a commendation for that person.

Check back here often because we will keep sharing new stories of MCTS Excellence!

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MCTS Driver Finds a Lost Child

MCTS Driver Elex M. Finds a Lost Child

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MCTS Driver Helps During Violent Situation

MCTS Driver Kevin B. Helps During Violent Situation

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MCTS Driver Overcomes Language Barrier to Help Passenger

MCTS Driver Rodney H. Overcomes Language Barrier to Help Passenger

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MCTS Supervisor of Dispatch Helps Find Critically Missing Individual

MCTS Supervisor of Dispatch Helps Find Critically Missing Individual

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MCTS Driver Helps Fallen, Unresponsive Bicyclist

MCTS Driver Yolanda H. Helps Fallen, Unresponsive Bicyclist

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MCTS Driver Helps Save a Lost Dog

A cute pup is safe thanks to the vigilance, kindness and compassion of MCTS Driver Stephany K.

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MCTS Driver Helps Woman Escape Domestic Violence Situation

MCTS Driver Rotal E. Helps Woman Escape Domestic Violence Situation

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MCTS Driver Helps Customer With Medical Emergency

MCTS Driver LaKisha C. Helps Customer With Medical Emergency

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MCTS Driver Helps Keep Students out of the Cold

MCTS Driver Ella J. Helps Keep Students out of the Cold

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MCTS Driver Helps Customer With Medical Emergency

MCTS Driver Tanita D. Helps Customer With Medical Emergency

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MCTS Driver Dubbed "Bus Driver of the Year" for Excellent Driving Skills

One passenger has dubbed MCTS Driver Uwimana "Bus Driver of the Year" for her incredible driving skills!

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MCTS Driver Keeps Passenger and Another Driver Safe in a Dangerous Intersection

MCTS Driver Lakaya R. Keeps Passenger and Another Driver Safe in a Dangerous Intersection

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MCTS Driver Helps Customer With Medical Emergency

MCTS Driver Aletha S. Helps Customer With Medical Emergency

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MCTS Driver Helps Stranded Individual on Mobility Device

MCTS Driver Francisco R. Helps Stranded Individual on Mobility Device

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MCTS Driver Saves a Child From Oncoming Traffic on Milwaukee's Most Dangerous Road

MCTS Driver Keyon F. saves a child from oncoming traffic on the most dangerous road in Milwaukee on a cold February afternoon.

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MCTS Driver Helps Man Who Slipped in the Snow

MCTS Driver Stephanie W. rushed into action when a man slipped after getting off her bus.

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MCTS Driver Helps Woman Escape Domestic Violence Situation

Thanks to Michael for helping a woman escape a domestic violence situation.

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Route Supervisor Responds to Call for Passenger Experiencing Overdose, Deploys Narcan

Thanks to Channing for using his Narcan training on a passenger experiencing an overdose.

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MCTS Driver Finds a Scared, Lost Boy

Scared and unsure where to go, a lost boy finds safety thanks to MCTS driver Eddie Dancy.

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MCTS Driver Helps Lost Elderly Woman Get Home Safe

MCTS driver Adonnis jumped into action to help a lost elderly woman get home safe

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