MCTS Excellence

For every employee of the Milwaukee County Transit System, MCTS Excellence is more than just a saying, it is a way of life. 

The MCTS Excellence program launched in 2017 as a unique way to recognize MCTS employees for their big and small acts of kindness. The innitiative includes a popular video series, in which bus surveillance video is used to tell incredible stories that might not otherwise get told. Hundreds of millions of people around the globe have viewed or read about MCTS employees’ inspiring actions, thanks to the broad reach of social media, TV, radio, and newspapers.

We want to hear your stories of MCTS Excellence. If you see a bus driver or other MCTS employee going above and beyond, please let us know by filing a commendation for that person.

Check back here often because we will keep sharing new stories of MCTS Excellence.

Blind Student Helped By MCTS Customer Service Rep

When little Javon called MCTS for help planning his bus trip, he found a caring and kind voice on the other end of the line: Customer Service Representative, Anne.

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MCTS Driver Helps Homeless Man Find Housing

Natalie Barnes Honored for Remarkable Compassion

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MCTS Driver Helps Man Who is Blind

Camille Hayes was done for the night and heading back to the station when she saw a man who looked like he needed help.

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Milwaukee Bus Driver Rushes to Help Fallen Rider

When a bus rider fell crossing a busy street, she found help and comfort from a MCTS Driver

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Driver Slams on Brakes to Save Child

Jermaine Richmond's quick reaction likely saved a child's life.

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I do firmly believe that MCTS has the best all-around transit app in the history of transit apps. It beats Ventra, Metro, every other app! Great work MCTS - keep it up!

Driver Praised for Helping Blind Rider Across Busy Street

"That was brilliant. Well done!"

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MCTS Driver Helps Stressed Family Carry Groceries

Driver Tiffany Rowsey brightened a stressed family’s day when she got out of her bus, ran down the block, crossed a busy street and helped a woman and kids carry groceries.

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MCTS Driver Finds Lost 2-Year-Old Girl in Street

A scared, lost little girl finds help on an MCTS bus.

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Driver's Stop at Lemonade Stand Leaves Big Impression on Five Small Kids

Driver Rhonda White's quick stop at a lemonade stand left a big impression on five small kids.

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Kindness Caught on Camera

A simple act plus a cell phone picture make for a heartwarming story.

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MCTS Security Helps Lost Boy

A lost boy found his way home thanks to the kindness of MCTS Security Officers

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Driver Helps Boy Get to School After Bike Accident

After a boy on a bike was clipped by a car, Felicia Moore was there to help.

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The driver (Dewayne Carrington) on Route 21 very kindly, patiently and with "unforced" respect, helped a quite elderly man with multiple bags to get his belongings smoothly off the bus and his bike off the front rack. It seemed like he was making sure the passenger knew where he was headed too, at a slightly complicated intersection. His positive attitude helped make the ride just a little nicer for everyone.

Thumbs Up for MCTS from International Riders

Lost Chinese Riders Helped by Alert MCTS Staff

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Man in Wheelchair Helped Out of Pothole

Driver races off of bus to help man in a wheelchair.

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MCTS Driver Helps Man Who Fell on the Ice

When a rider slipped on the ice and slammed to the ground MCTS Driver Tim Boone rushed to help.

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When Bad Weather Hits Milwaukee, Bus Drivers Step Up to Help

From a helpful hand to a kind gesture, when bad weather hits Milwaukee, MCTS drivers are there to help. Another story of #MCTSExcellence

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Adorable little girl makes friends with MCTS driver

A unlikely friendship - 4-year-old and bus driver bond every morning.

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Coming off ankle surgery last week, did not miss a beat riding with @RideMCTS. Real Time and the great operators make the service so easy to use. Thanks!!