For every employee of the Milwaukee County Transit System, MCTS Excellence is more than just a saying, it is a way of life.
The MCTS Excellence program launched in 2017 as a unique way to recognize MCTS employees for their big and small acts of kindness. The initiative includes a popular video series, in which bus surveillance video is used to tell incredible stories that might not otherwise get told. Hundreds of millions of people around the globe have viewed or read about MCTS employees’ inspiring actions, thanks to the broad reach of social media, TV, radio, and newspapers.
We want to hear your stories of MCTS Excellence. If you see a bus driver or other MCTS employee going above and beyond, please let us know by filing a commendation for that person.
Check back here often because we will keep sharing new stories of MCTS Excellence!
MCTS Driver Shenika Merrill was navigating a snowstorm when she spotted a car stuck in the snow on railroad tracks in Wauwatosa.
MCTS Driver Shannon Johnson remained calm when he witnessed a rollover crash directly in front of his bus.
January 2019's snowstorm & Polar Vortex were no match for MCTS’ incredible team of drivers, mechanics, dispatchers & other dedicated employees who kept our vital public service up and running!
MCTS Driver Irena Ivic rescued a lost baby that she spotted wandering alone on a freeway overpass on Milwaukee's south side.
MCTS Driver Beau Wilhelm’s act of kindness will warm your heart this holiday season!
When little Javon called MCTS for help planning his bus trip, he found a caring and kind voice on the other end of the line: Customer Service Representative, Anne.
The national TV show "Inside Edition" visited Milwaukee in December 2018 to film a segment about the MCTS Excellence program.
Time Magazine and the TV show ‘Ellen’ are each recognizing MCTS Driver Natalie Barnes.
Natalie Barnes Honored for Remarkable Compassion
Camille Hayes was done for the night and heading back to the station when she saw a man who looked like he needed help.
When a bus rider fell crossing a busy street, she found help and comfort from a MCTS Driver
Jermaine Richmond's quick reaction likely saved a child's life.
MCTS Driver Joanne Hankins is a proud Green Bay Packers fan and she loves seeing other fans while she's out on the road.
I do firmly believe that MCTS has the best all-around transit app in the history of transit apps. It beats Ventra, Metro, every other app! Great work MCTS - keep it up!
"That was brilliant. Well done!"
Driver Tiffany Rowsey brightened a stressed family’s day when she got out of her bus, ran down the block, crossed a busy street and helped a woman and kids carry groceries.
A scared, lost little girl finds help on an MCTS bus.
Driver Rhonda White's quick stop at a lemonade stand left a big impression on five small kids.
A simple act plus a cell phone picture make for a heartwarming story.
A lost boy found his way home thanks to the kindness of MCTS Security Officers