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MCTS Excellence

MCTS Excellence - for every employee of the Milwaukee County Transit System it is more than just a saying, it is a way of life. 

Every year MCTS employees receive hundreds of commendations. MCTS management is proud of the great work of employees and every employee receives a formal letter of recognition for each commendation.

In March of 2017, Milwaukee County Executive Chris Abele formally recognized MCTS Excellence by Proclaiming the week of March 13 -19th, MCTS Excellence Week.

We want to hear your stories of MCTS Excellence. If you see someone practicing MCTS Excellence, please let us know by filing a commendation for that person.

Check back here often because we will keep sharing new stories of MCTS Excellence.

Bus Driver Runs to Hospital to Get Passenger Help

Carlos Nunez ran to the hospital to help a passenger who was having a heart attack.

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I was calling for route information and Debbie was very polite, caring, and gave me good directions for riding the bus. Her help is much appreciated!

Caught on Camera - Bus Driver Helps Elderly Man

An act of kindness caught on cell phone video.

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Security Helps Accident Victims

Readiness was critical for Transit Security Officers

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MCTS Driver Finds Lost and Shivering Child

A cold, lost and shivering child given a warm and safe place by MCTS Driver Karen Martinez.

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Just after the driver let two passengers off the bus, a driver of a white SUV turned right in front of the bus and almost hit the two passengers. The driver blew his horn to warn the driver and the passengers. Great job to the driver for trying to protect us on board and those that just got off. A reminder to NEVER turn right in front of a bus. That’s why it’s illegal. Again GREAT driver!
Bobbi Messinger

"You did a great job!"

MCTS Driver thanked for avoiding bad crash

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I called the helpline today to rectify being locked out of my account, and a possible stolen bus pass, and James was a huge help! He was friendly, made a couple well-timed jokes that made my day, and transferred money from my missing card to another account.

MCTS Driver Helps Elderly Man Who Fell in the Street

MCTS Driver Helps Elderly Man Who Fell in the Middle of the Street

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Driver Uses Quick Reaction to Avoid Bad Crash

The quick action of MCTS driver Fred Tarver avoided a bad crash.

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Your driver was one of the kindest, most communicative people I've ever had as a bus driver. He went out of his way to be kind to every person who stepped on, giving directions to one man and gently answering questions from myself and other passengers. I wish I caught his name, but thank you for being kind! This job is not easy and you are appreciated more than you know!

MCTS Mechanics Flip Over Car to Try and Save Woman

Two MCTS Mechanics went far above and beyond to try and save a woman trapped beneath a car.

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MCTS Driver Helps Kids Cross Busy Street

Luther Williamson stopped his bus to help three kids cross a busy street.

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Driver Celebrates Job Well Done With Song and Dance

Kimberly Washington capped off a job well done with a quick song and dance, and it was all caught on camera!

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Driver Finds Lost 2-Year-Old Boy

MCTS Driver knew just what to do when he saw a 2-year-old boy standing outside in slippers all by himself.

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A vehicle ran the red light straight in front of the bus! Thank god we had a good driver who was alert and paying attention on the road. It could have been a deadly accident.
Caldena Blake

Driver Saves Packed Bus From a Bad Crash

When a driver on a cell phone ran a red light, MCTS Operator Danita Wilson only had seconds to react.

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Fond du Lac Garage Workers Help Save Duckling

The MCTS Maintenance Department is amazing at keeping our fleet running, but it turns out they also know a thing a two about taking care of ducks.

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Bus Drivers Hands Out Candy to Riders

MCTS Driver Mark Davis had a special way to celebrating his retirement.

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Your driver Cressida goes above and beyond for the passengers on her bus every day. She is very friendly and nice. I rider her bus everyday to work and she always has a positive attitude. She is the definition of true customer service, she is very good at her job !!