Update on COVID-19 | View Alert

Masks are required on board all MCTS buses. MCTS continues to limit riders to 15 per bus, and the MCTS Administration Building remains closed to visitors. Read more here.

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Rules for Riders

The Milwaukee County Transit System’s core values include respect, integrity, and excellence. We hold our employees to a high standard to help ensure a positive customer experience. In return, we expect that our passengers will do their part by following the rules and guidelines listed on this page. When everyone works together, we can all get where we’re going safely and on time. Thank you for your cooperation!
  • No spitting on, assaulting, harassing or threatening bus drivers or passengers.

  • Anyone who willfully causes destruction or exhibits disruptive or threatening behavior will be asked to leave, removed, and/or be prosecuted to the full extent of the law.

  • All passengers are required to pay the proper fare. Bus drivers cannot make change.

  • No drug use, alcohol consumption, smoking, vaping, or tobacco use (including e-cigarettes) on buses or in bus shelters.

  • No profane or offensive language.

  • No riding for multiple roundtrips on the same bus. Riders may not lay down, place feet on seats, or take up more than one seat.

  • Cell phone use must not disturb others.

  • Audio devices and music are only allowed when you are using earphones or headphones at a reduced volume. Other passengers should not hear what you are playing.

  • Only service animals or animals in a closed pet carrier that fits on the passenger’s lap are allowed.

  • Stay behind the yellow line. Federal regulations prohibit the operation of any bus while passengers are standing ahead of the yellow line.

  • No eating or drinking on board unless medically necessary. Any food or drink being transported must be in sealed containers.

  • Don’t litter on the bus or at bus stops. Use trash bins on bus or near bus stops.

  • Remain seated or hold railing while the bus is in motion.

  • Do not disturb or have extended conversations with the bus driver.

  • For the safety of bus drivers and passengers, anyone with soiled clothing or whose poor hygiene is disruptive or dangerous to others will not be allowed on board. This includes, but is not limited to body eliminations, saliva and blood.

  • Anyone who willfully causes destruction or exhibits disruptive or threatening behavior will be asked to leave, removed, and/or be prosecuted to the full extent of the law.

  • Designated seats at the front of every bus are clearly marked and are reserved for seniors and customers with disabilities. Please surrender your seat to these customers when they board.

  • Baby strollers, shopping carts, packages or other large objects shall be permitted on the bus only if they can be placed in a location that does not restrict the movement of passengers through the bus.

  • Shoes and shirts are required.

  • Car batteries, gas cans, propane tanks or any other items considered to be flammable, corrosive, toxic or reactive are not allowed.

  • No distribution of advertising or literature, selling of merchandise, solicitation of any kind, or panhandling is permitted.

Please report any suspicious behavior or packages to the driver. Alert the driver to any personal safety concerns you may have. To report non-emergency security issues call 414-937-3228 or 711 (TRS).