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Who is MCTS?

The Milwaukee County Transit System (MCTS) has grown from a single horse-drawn streetcar in 1860 to the largest transit system in Wisconsin and the economic engine of Southeastern Wisconsin. With a fleet of 410 diesel buses and a dedicated team of 1,100 operators, mechanics and administrative staff, MCTS provides on average 150,000 rides every day to people across Milwaukee, Ozaukee, Washington and Waukesha Counties. MCTS is proud to provide service to people to get to work, school, job training, medical appointments, shopping, a night out and everywhere we go.

Milwaukee Transport Services, Inc. is a quasi-governmental instrumentality of Milwaukee County responsible for the management and operation of the Milwaukee County Transit System. 

Service Highlights

  • A 2015 study conducted by the Milwaukee County Department of Transportation shows that MCTS is responsible for at least $342 million a year in economic benefits for the community.
  • A recent study found that MCTS is one of the top transit systems in the country getting people to work.
  • MCTS serves a diverse group of riders and is consistently rated highly by passengers, with a recent survey finding 84% of riders feel MCTS meets or exceeds their needs.
  • By managing paratransit service, in addition to fixed route, MCTS also ensures that persons with disabilities in Milwaukee County have safe and viable mobility options.
  • MCTS serves nearly 5,500 bus stops and operates over 60 routes, including Freeway Flyer service from 14 outlying park-ride lots, and limited stop Express service which travels through the heart of the city to major destinations across the County.

With programs like the U-PASS for college students and the Commuter Value Pass program for Milwaukee’s workforce, MCTS is an essential contributor to the education and economic environment of Milwaukee County.  By providing service to all Milwaukee Brewers home games and event service to Summerfest, Wisconsin State Fair and a variety of other lakefront festivals, MCTS is also an important piece of Milwaukee’s vibrant entertainment landscape.

MCTS is proud to offer state-of-the-art features including clean diesel buses, Real-Time Information and the M•CARD, a reusable smart card riders use to pay fares. With these and other improvements on the horizon, it’s truly an exciting time for transit in Milwaukee - we invite you to come aboard.  

Title VI

Title VI of the Civil Rights Act of 1964
    
"No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

The Milwaukee County Transit System (MCTS) respects civil rights and operates its programs and services without regard to race, color or national origin. MCTS is committed to complying with Title VI requirements in all of its programs and services.

For more information on the Title VI transit obligations, contact MCTS 8:00 a.m. - 4:30 p.m. Monday-Friday as listed below:

MCTS Human Resources Department
1942 North 17th Street
Milwaukee, WI 53205
414-344-4550 or 711 (TRS)
Title6@MCTS.org

Making a Title VI Complaint
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. You can file your complaint using this form. Once completed, you can print the form and mail to MCTS at the address below. 

For more information on how to file a complaint, click here.

 

Política del Título VI

"No se le negará a ninguna persona que resida en Estados Unidos la participación o beneficios, por motivo de su raza, color u origen nacional, ni será discriminada en ningún programa o actividad que reciba asistencia financiera federal".

Milwaukee County Transit System (MCTS) respeta los derechos civiles y opera sus programas y servicios independientemente de la raza, el color u origen nacional.  El MCTS se compromete a cumplir con los requisitos del Título VI en todos sus programas y servicios. Para obtener más información acerca de las obligaciones de tránsito contenidas en el Título VI comuníquese con el MCTS como se indica a continuación.

CÓMO REALIZAR UN RECLAMO CONFORME AL TÍTULO VI

Toda persona que crea que ha sufrido un acto de discriminación al momento de prestársele o de recibir el servicio de transporte público en base a su raza, color u origen nacional puede presentar un reclamo al Milwaukee County Transit System (MCTS).  El reclamo debe presentarse por escrito al MCTS antes de transcurridos 180 días posteriores al supuesto acto de discriminación.  Para obtener más información acerca de cómo presentar un reclamo, comuníquese con el MCTS como se indica a continuación:

MCTS Human Resources Department
1942 North 17th Street
Milwaukee, WI 53205
414-344-4550 or 711 (TRS)
Title6@MCTS.org

Formulario de Queja de MCTS por el Título VI.

Procedimientos de Queja para el Título VI

ADA Policy

The Milwaukee County Transit System (MCTS) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services.

“No entity shall discriminate against an individual with a disability in connection with the provision of transportation service” (§ 37.5(a)).

For more information on the ADA and how MCTS complies with our obligations, please contact MCTS 8:00 a.m. - 4:30 p.m. Monday-Friday as indicated below:

ADA Comments and Complaints
1942 North 17th Street
Milwaukee, WI 53205
414-343-1700 or 711 (TRS)
ADAComments@MCTS.org

 

Making an ADA Complaint
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of disability may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. You can file your complaint using this form (you may need to download Adobe Acrobat Reader to view). Once completed, you can print the form and mail – or download the form, complete it and email – to MCTS at the address below: 

For more information on how to file a complaint, contact MCTS as listed below:

ADA Comments and Complaints
1942 North 17th Street
Milwaukee, WI 53205
414-343-1700 or 711 (TRS)
ADAComments@MCTS.org