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Transit Plus

Our Transit Plus program is a paratransit service for individuals with a disabling illness or condition which prevents them from using our fixed route service.

MCTS contracts with First Transit and Transit Express to provide ADA accessible van service and American United to provide taxi service to eligible paratransit riders.

MCTS contracts with First Transit and Transit Express to provide ADA accessible van service and American United to provide taxi service to eligible paratransit riders.

Eligibility

Eligibility is determined by two factors:

  • A person with a disability who cannot independently board, ride or get off a bus.
  • A person whose disability-related condition or environmental barrier makes it impossible to independently travel to or from a fixed route bus stop.

These are the only criteria used to determine paratransit eligibility. Personal safety, behavioral problems, age, social security status or other issues are not considered in determining eligibility.

Application Process

To apply for our Transit Plus service, please follow these steps.

  • Step 1: View, download and print two forms:
    1. Transit Plus Eligibility Application and
    2. Transit Plus Medical Documentation Form
  • Step 2: Complete your Transit Plus Eligibility Application. 
  • Step 3: Have your medical provider complete the Medical Documentation Form. 
  • Step 4: Schedule an assessment by calling (414) 343-1700 or for Wisconsin Telephone Relay System (TRS) for hearing impaired dial: 711 
  • Step 5: Attend your assessment. Please arrive at least 10 minutes before your appointment.

Remember to bring the following to your assessment:

  • Your completed and signed Transit Plus Eligibility Application
  • The completed Transit Plus Medical Documentation Form
  • A current form of photo identification

The Transit Plus office is in the Milwaukee County Transit System's Administration Building at the corner of N. 17th Street and Fond du Lac Avenue. There is parking available by the front door.

Traveling with Us

You can go anywhere within Milwaukee County as well as to some areas of Waukesha and Ozaukee counties.

  • Rides are available from 4:30 a.m. to 1:00 a.m
  • Cost is $3.50 for each van ride, with the exact amount paid in cash or by using a ticket
  • You may take another passenger with you for an additional $3.50 each way
  • Personal Care Attendants ride free
  • Please note that, depending on your destination, the entire cost of a taxi trip may not be covered in full by the $3.50 rider fare

Play the video below to find out more about how to use our services.

Contact Transit Plus

Let us know if we can be of assistance. You can contact MCTS Transit Plus Staff in any of the following ways. 

  • EMAIL – tpcomments@mcts.org
  • CALL – General Information: (414) 343-1700 (Voice) or 711 (TRS)