** Important Information: Transit Plus Provider Changes in June **

In our continuing effort to provide reliable, safe and efficient transportation services, Transit Plus clients who use Transit Express, and live south of Capitol Drive, will be served by First Transit. Clients living in Shorewood will remain with Transit Express.

Effective Monday, June 3rd, Transit Express clients living south of Capitol Drive and west of 60th Street will begin using First Transit for their Transit Plus rides.

Effective Monday, June 17th, clients living south of Capitol Drive and east of 60th Street (except Shorewood) will begin using First Transit.

Impacted clients will receive a letter with more detailed information. Please contact Transit Plus if you have additional questions. 

Transit Plus

Our Transit Plus program is a paratransit service for individuals with a disabling illness or condition which prevents them from using our fixed route service.

MCTS contracts with First Transit and Transit Express to provide ADA accessible van service and American United to provide taxi service to eligible paratransit riders.

Eligibility

Eligibility is determined by two factors:

• A person with a disability who cannot independently board, ride or get off a bus.
• A person whose disability-related condition or environmental barrier makes it impossible to independently travel to or from a fixed route bus stop.

These are the only criteria used to determine paratransit eligibility. Personal safety, behavioral problems, age, social security status or other issues are not considered in determining eligibility.

Application Process

To apply for our Transit Plus service, please follow these steps.

1. View, download, and print the Eligibility Application;
   1. Eligibility Application
      1. En español
2. Fully complete Parts 1, 2, and 3 of the Eligibility Application;
3. Have your medical provider fully complete Part 4;
4. Return the entire completed application in one of the following ways:
   
   Mail:                                        E-mail:                                               In-Person:
   
   Transit Plus                              TPlusApplications@mcts.org             8:30am – 4:00pm
   1942 N 17th Street                                                                               Monday-Friday
   Milwaukee WI 53205                                                                          Transit Plus Office
                                                                                                                1942 N. 17th Street
                                                                                                                Milwaukee WI 53205
   
   Note:  We no longer accept faxed applications.
    
5. Upon receipt of the fully completed application, Transit Plus will contact applicant to schedule an in-person assessment;
6. Attend your assessment appointment.  Please arrive 10 minutes prior to your appointment time.

Remember to bring the following to your assessment:

• A current form of photo identification;
• Personal Care Assistant.  Any applicant who may require personal care/toileting assistance or behavioral supervision must be accompanied by a caregiver or family member;
• Any personal care or medical supplies that applicant may require while at the Transit Plus office.

The Transit Plus office is in the Milwaukee County Transit System's Administration Building at the corner of N. 17th Street and Fond du Lac Avenue. There is parking available by the front door.

Traveling with Us

You can go anywhere within Milwaukee County as well as to some areas of Waukesha and Ozaukee counties.

• Rides are available from 4:30 a.m. to 1:00 a.m
• Cost is $4.00 for each van ride, with the exact amount paid in cash or by using a ticket
• You may take another passenger with you for an additional $4.00 each way
• Personal Care Attendants ride free
• Please note that, depending on your destination, the entire cost of a taxi trip may not be covered in full by the $4.00 rider fare
• Click here to see a map of our service area

Transit Plus Riders Guide

We invite you to read this entire guide which explains many program details, such as who qualifies, what services are available as well as our safety requirements. Additionally, and importantly, it
specifies how and with whom you schedule ride reservations, and how to provide feedback about your service experience. Click the link below to read the Transit Plus Rider's Guide.

Transit Plus Rider's Guide PDF

If you'd prefer, you can also click on any of the following links to listen to the Transit Plus Rider's Guide audio files on YouTube:

• Chapter 1: MCTS Riders Guide Preliminary Information & Table of Contents
• Chapter 2: Definitions to Help Explain our Programs
• Chapter 3: Overview of Service
• Chapter 4: Eligibility
• Chapter 5: How Van Service Works
• Chapter 6: Reservation Tips
• Chapter 7: Fares
• Chapter 8: Tips to Ease Your Ride
• Chapter 9: Taxi Service
• Chapter 10: Safety Requirements and Assistive Devices

Contact Transit Plus

Let us know if we can be of assistance. You can contact MCTS Transit Plus Staff Monday through Friday from 8:00 a.m. to 4:30 p.m. in any of the following ways. 

• EMAIL – tpcomments@mcts.org
• CALL – General Information: 414-343-1700 (Voice) or 711 (TRS)